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Flip Broadband Review

We review Flip's broadband plan and outline its pros and cons, benefits and what you need to know
Updated 16 July 2023
Summary:
  • Flip in a Nutshell: Flip is one of the most popular broadband providers in New Zealand. As we will see in this guide, the broadband provided by Flip is aimed at anyone looking for pure fibre services, with no fixed contracts.
  • Coverage: Flip provides broadband services throughout New Zealand, check availability by entering your address on Flip’s website.

How to get the best price on Flip broadband plan:
  1. New Customers: Flip offers a flat "prepaid" pricing structure, so you always know exactly how much to pay, with no surprises or surcharges.
  2. Renewing: Given its prepaid nature, you are not tied to any contract. You are free to switch to another broadband provider any time.
 
Our review: 
In this guide, we detail the pros and cons of the Flip broadband plan, so you can judge if it suits your needs. We cover:

Christopher Walsh, Founder of MoneyHub, shares his views on comparing broadband providers:

  • Broadband plans have never been cheaper or faster, thanks to a nationwide fibre rollout, more competition and better technology.
  • That being said, we believe what matters is reliability, speed, price and support.
  • Our best broadband providers guide and this review help you make an informed choice. Our research team is committed to keeping everything up to date so you can easily find the best deal. 
  • We don't publish complicated tables or tools for comparing broadband. Instead, we focus on making you aware of the best deals where the pricing is fixed for at least 12 months.
  • If you have something we need to know about, please contact our research team - we would love to hear from you.
  • Unlike other broadband comparison websites, we have no relationship with any broadband company, and we're proud that our guides are 100% independent.
Christopher Walsh
MoneyHub Founder

Flip Broadband Plans, Setup Charges and Add-ons

Plan
Monthly cost
Download Speed (Mbps)
Contract Type
Flip Fibre Broadband Plan [Fibre]
$56
50 (Chorus network)
30 (other networks) 
Open
Know this first: When comparing broadband providers, service setup charges are an essential part of the deal. 
  • Fibre access point installation. In the case of Flip, the standard installation cost is just $25. However, additional costs may apply.
  • Modem cost. Flip can send you a refurbished high-speed Wi-Fi Modem (for a one-off fee of $50 including postage). If you prefer, you can also use your own modem.
 
Important: 
  • Keep in mind that if your home does not have an existing fibre connection, your local fibre provider may charge extra for the connection.

Flip Broadband Customer Service and Outage Support

  • Flip's Tech Support Hours are 8 am -  10 pm, during weekdays, 8 am to 8 pm on Saturdays, and 10 am to 5 pm on Sundays, Easter Saturday & Public Holidays. There's also a free phone number as well as a Help Centre to assist you in case your internet is not working.

Understanding a Flip Fibre Plan

As mentioned above, Flip only offers one plan, the Fibre Broadband Plan, the pros and cons of which we will discuss below.

Flip Fibre Broadband Plan Review

Summary: Flip's fibre broadband plan is aimed at New Zealand families looking for a hassle-free, uncomplicated service good enough to meet their basic online needs 
  • Discount: There are no special discounts associated with this plan.
  • Learn more: For more details regarding the ADSL plan visit Flip's Broadband page
 
The Pros: 
  1. Unlimited data transfer, no caps, no speed throttling
  2. Prepaid, meaning you have no contact and no exit fees
  3. Competitive price
  4. Your choice of topping up your account weekly or fortnightly
  5. No credit checks required
  6. Inexpensive modem, you pay a one-time fee for postage and handling
  7. Affordable installation, you only pay for the standard fibre setup
 
The Cons: 
  1. The fibre speeds offered by Flip are comparable to VDSL plans offered by the competition
  2. Not available in certain areas of New Zealand. You can check availability by entering your address on Flip’s website. 

Evaluating Flip’s Broadband Plan

To determine if Flip’s broadband suits your needs, consider the following specifications and features:
 
1. Connection Speed:
  • Overall, Flip connection speed is adequate for basic to moderate tasks such as checking email, reading news, and enjoying light video streaming from services such as Netflix, Amazon Prime, or Disney+. However, even though Flip uses fibre technology, the 50/10 Mbps speed offered by Flip’s broadband will not be enough for content creators and other professionals who need downloading and uploading large files on a daily basis.

2. Flexibility:
  • Since Flip is a prepaid service it offers great flexibility. There are no fixed-term contracts, no break fees, and no strings attached. You can leave the service at any time, however, according to Flip’s Terms and Conditions, charges will stop 30 days after you notify your intention of terminating the agreement of service.

3. Set-Up Charges:
  • One of the great advantages of Flip is its extremely low installation costs. If you already have a fibre connection at your home, you will only have to pay a one-off set-up fee. On the other hand, if your home does not have a fibre connection, you must pay your local fibre provider to carry out the installation. Regarding the modem, you have the option of receiving a refurbished high-speed modem or using your own.
​
4. Monthly Costs:
  • Despite not offering the fastest speeds on the market, we must admit that the price offered by Flip is highly competitive. If you also consider that you do not require any credit check to use the service, we can conclude that Flip offers a very practical solution that could be interesting for both tenants and owners who do not want a fixed-term contract.

Flip Broadband Frequently Asked Questions

To help you decide if Flip is right for your home, we've included several frequently asked questions to help you know more about the service.​

​Is Flip available at my address?

​Most likely - you'll need to type in your address to see if you're covered. You can do that here under See Availability.

​Does Flip offer a free modem?

Flip can send you a high-speed refurbished modem, for a low price that includes shipping.

Does Flip offer additional perks?

No, unlike other broadband providers, Flip does not offer additional perks.

Does Flip offer an open term contract?

Yes, in fact, Flip does not offer fixed-term contracts, all the plans are open-term with no exit fees. 

Does Flip offer discounts for broadband plans?

No, Flip does not include any discounts with its fibre plan.

Who owns Flip?

Flip is owned by the Vocus Group, a leading Australian company specialized in fibre and network solutions that also owns Slingshot and Orcon.

Does Flip offer a home phone add-on with its broadband plans?

No – Flip does not provide phone lines.
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