Frequently Asked Questions
Here are the questions our assessment teams get most often here at MoneyHub Most Trusted. But if you can’t find what you’re looking for, why not email us on trusted@moneyhub.co.nz.
Pre-signing Up
What is MoneyHub Most Trusted?
MoneyHub Most Trusted is an endorsement scheme that recognises reputable business in select industries around New Zealand.
MoneyHub Most Trusted aims to raise the standard of trade and professional services for consumers, by setting a benchmark we expect all businesses to meet before they can become endorsed. All businesses who successfully meet our assessment process become a MoneyHub Most Trusted business and can use the icon on their branding and promotional material. Currently, we limit the number of MoneyHub Most Trusted businesses to a maximum of ten per industry per city, and continually review each listing.
MoneyHub Most Trusted aims to raise the standard of trade and professional services for consumers, by setting a benchmark we expect all businesses to meet before they can become endorsed. All businesses who successfully meet our assessment process become a MoneyHub Most Trusted business and can use the icon on their branding and promotional material. Currently, we limit the number of MoneyHub Most Trusted businesses to a maximum of ten per industry per city, and continually review each listing.
Who can apply to become a MoneyHub Most Trusted business?
To be able to apply, you’ll need to:
You can’t apply if:
- Be based in New Zealand
- Work in a service-based professional industry
You can’t apply if:
- You have been trading for less than two years
- You engage in doorstep selling, cold-calling or other unsolicited selling methods
- You or your business has had a statutory demand registered against it in the last two years
- Your or your business or have previously been refused membership to the MoneyHub Most Trusted scheme (or another similar scheme), or had any such membership terminated.
- Your or other directors (with active involvement in the running of the business) have:
- Unspent criminal convictions;
- Bankruptcy orders made against them; or
- Involvement in a previous business that has become insolvent; or
- A history of dissolving multiple companies.
Do you endorse products or retail businesses?
No. A MoneyHub Most Trusted endorsement is given to businesses that provide an excellent service. So we only endorse the service provided to the consumer – not individual products or retailers. In some instances, where we endorse Solar Panel installation professionals and Heat Pump experts, we are endorsing the service and not the underlying product, which will usually be well-known branded goods.
What documents are required when I sign up/apply to be assessed/apply to join?
Once you’ve applied and paid the assessment fee, you’ll need to send us:
Once we’ve received these documents, we’ll follow our procedure and assess your application. This is usually completed within five working days, depending on the size and type of your business. We may also need to ask for additional information, which can delay the time to complete our assessment.
- Your full policy for public liability insurance;
- An example quote;
- An example invoice;
- A copy of your photo ID;
- A bill that shows your address – you can either send an online bill, or a photo or a scanned copy of a paper bill;
- Any terms and conditions your customers are subjected to (if applicable)
Once we’ve received these documents, we’ll follow our procedure and assess your application. This is usually completed within five working days, depending on the size and type of your business. We may also need to ask for additional information, which can delay the time to complete our assessment.
What makes MoneyHub Most Trusted different?
Unlike other schemes, we do a complete review of a business to ensure a business meets our high standards. So, when customers see the MoneyHub Most Trusted logo, they know they’re using a professional that they can count on.
How long does the MoneyHub Most Trusted status last?
Once a business is accepted onto the scheme, their MoneyHub Most Trusted endorsement is a rolling contract with no set end date. We regularly reassess businesses to make sure they continue to meet our high standards. If we identify any issues at any point during their endorsement, we will offer further assessments to establish if the business is still right for the scheme. All businesses endorsed are subject to our terms and conditions.
Costs
How much does it cost to become a MoneyHub Most Trusted business?
Our rates start from $60+GST per month, depending on the business. Because we pay to advertise our MoneyHub Most Trusted businesses via Google, the cost per month differs based on the industry and location.
Prices valid for applications from 1 January 2020.
Prices include:
TBC (list)
If you have more than one branch and wish to have more than one profile, there is an additional monthly fee per branch profile. For more information and costs, please speak to our MoneyHub Most Trusted team during your application.
Prices valid for applications from 1 January 2020.
Prices include:
TBC (list)
If you have more than one branch and wish to have more than one profile, there is an additional monthly fee per branch profile. For more information and costs, please speak to our MoneyHub Most Trusted team during your application.
Is the card that is used for the payment of the assessment going to be used for the ongoing fees?
No. After you’ve passed the assessment and decided to join MoneyHub Most Trusted, you can set up a different method for paying the scheme fees. You can either pay in full for the year or set up an automatic monthly payment.
The Assessment Process
What’s involved in the standard assessment process and how long will it take?
Our standard assessment process includes a credit report, customer reference checks and a full review offsite by MoneyHub Most Trusted trading standards professionals. Your assessor will make sure you understand and commit to our code of conduct. We will also seek feedback from a selection of your most recent customers, from whom you will need to gain permission.
Your assessor will usually give you some actions which you’ll need to complete before you join the scheme. This might include things like amending your paperwork, adding our complaints procedure to your website, and sending us any subcontractor information. We also regularly monitor our MoneyHub Most Trusted businesses to ensure they continue to meet the requirements and high standards of the scheme.
Your assessor will usually give you some actions which you’ll need to complete before you join the scheme. This might include things like amending your paperwork, adding our complaints procedure to your website, and sending us any subcontractor information. We also regularly monitor our MoneyHub Most Trusted businesses to ensure they continue to meet the requirements and high standards of the scheme.
Franchise or branch?
If your business has more than 20 employees, is a franchise or is a large multi-location brand, the assessment process is the same but on a larger scale. We do accept applications from individual franchises as long as there’s zero risk of customers getting confused by which franchise is endorsed and which isn’t.
Becoming MoneyHub Most Trusted Endorsed
How long does it take to get endorsed?
We aim to get you endorsed within 20 business days of applying to join the scheme. But this depends on how quickly you can send us the documents we need.
How can I get help with completing the actions given by the assessor?
We will help you every step of the way. Get in touch with your account manager – they’ll send you some guidance as well as any forms that might be helpful and talk you through it over the phone.
What happens if an endorsed business does not continue to meet the MoneyHub Most Trusted standards?
If an endorsed business fails to meet our standards, we’ll either suspend their endorsement or remove them from the scheme altogether. This is because once a business gets endorsed, they’ve got a duty to continue to meet our standards. We carry out checks throughout the year to make sure this happens.
Who can use the MoneyHub Most Trusted logo?
If a business passes our assessment process and joins the scheme, they can use our MoneyHub Most Trusted logo (subject to our terms and conditions and user regulations). It can only be used by businesses who are currently members of the scheme. So if a business doesn’t pass their reassessment, or decides not to renew their membership, they have to stop using the logo.
Where can the MoneyHub Most Trusted endorsement logo be used?
You’re free to use the logo anywhere you like. This includes promotional materials (i.e. website, leaflets and brochures), email signatures, clothing, vehicles, invoices and business cards. If you join the scheme, we’ll give you more information to help you use the MoneyHub Most Trusted logo in the best way. If you need more guidance, please speak to your account manager.
How do I cancel my membership?
If you do decide to cancel, you’ll need to give us two months’ notice. Please get in touch with your account manager and they’ll take it from there.
How do I recommend another business?
Click here to recommend a business to us. We only endorse in select cities and industries, so check this list first (LINK) to see if we cover the business. For every business you recommend that passes the assessment and becomes endorsed, you’ll both get two free months of endorsement fees.
Can you remove negative Google, Facebook and/or other online reviews?
No – but we do have procedures that can remedy an unfair situation. For further information about dealing with negative reviews, read this article (LINK).
