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  • Broadband
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  • Better Living
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      • The Complete Guide to Renting in New Zealand
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    • 65+ Best Online Shopping Websites in New Zealand
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    • Auckland Trade & Professional Services >
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    • Wellington Trade Services >
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      • Builders Wellington
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      • Catering Wellington
      • Cattery Wellington
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      • Dog Grooming Wellington
      • Firewood Wellington
      • Glaziers Wellington
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      • Mechanics Wellington
      • Panel Beaters Wellington
      • Personal Trainers Wellington
      • Pest Control Wellington
      • Plumbers Wellington
      • Puppy School Wellington
      • Roofing Wellington
      • Wedding Photographers Wellington
    • Christchurch Trade Services >
      • Arborists Christchurch
      • Bathroom Renovations Christchurch
      • Builders Christchurch
      • Building Inspectors Christchurch
      • Car Detailing Christchurch
      • Catering Christchurch
      • Cattery Christchurch
      • Dog Boarding Kennels Christchurch
      • Dog Daycare Christchurch
      • Dog Grooming Christchurch
      • Firewood Christchurch
      • Glaziers Christchurch
      • Gym Memberships Christchurch
      • Heat Pump & AC Specialists Christchurch
      • Lawn Mowing Services in Christchurch
      • Mechanics Christchurch
      • Panel Beaters in Christchurch
      • Personal Trainers Christchurch
      • Pest Control Christchurch
      • Plumbers Christchurch
      • Puppy School Christchurch
      • Roofing Christchurch
      • Wedding Photographers Christchurch
    • Hamilton Trade Services >
      • Arborists Hamilton
      • Bathroom Renovations Hamilton
      • Builders Hamilton
      • Building Inspectors Hamilton
      • ​Car Detailing Hamilton
      • Catering Hamilton
      • Cattery Hamilton
      • Dog Boarding Kennels Hamilton
      • Dog Daycare Hamilton
      • Dog Grooming Hamilton
      • Glaziers Hamilton
      • Gym Memberships Hamilton
      • Heat Pump & AC Specialists Hamilton
      • Lawn Mowing Services Hamilton
      • Mechanics Hamilton
      • Panel Beaters Hamilton
      • Personal Trainers Hamilton
      • Pest Control Hamilton
      • Plumbers Hamilton
      • Puppy Schools Hamilton
      • Roofing Hamilton
    • Tauranga Trade Services >
      • Arborists Tauranga
      • Bathroom Renovations Tauranga
      • Builders Tauranga
      • Building Inspectors Tauranga
      • ​Car Detailing Tauranga
      • Catering Tauranga
      • Cattery Tauranga
      • Dog Boarding Kennels Tauranga
      • Dog Daycare Tauranga
      • Dog Grooming Tauranga
      • Glaziers Tauranga
      • Gym Memberships Tauranga
      • Heat Pump & AC Specialists Tauranga
      • Lawn Mowing Services Tauranga
      • Mechanics Tauranga
      • Panel Beaters Tauranga
      • Personal Trainers Tauranga
      • Pest Control Tauranga
      • Plumbers Tauranga
      • Roofing Tauranga
    • Dunedin Trade Services >
      • Builders Dunedin
      • Building Inspectors Dunedin
      • Car Detailing Dunedin ​
      • Catering Dunedin
      • Firewood Dunedin
      • Gym Memberships Dunedin
      • Heat Pump & AC Specialists Dunedin
      • Mechanics Dunedin
      • Panel Beaters Dunedin
      • Personal Trainers Dunedin
      • Plumbers Dunedin
      • Wedding Photographers Queenstown
    • Lower Hutt Trade Services >
      • Builders Lower Hutt
      • Catering Lower Hutt
      • Mechanics Lower Hutt
      • Panel Beaters Lower Hutt
      • Plumbers Lower Hutt
    • Napier and Hastings Trade Services >
      • Building Inspectors Napier and Hastings
      • Heat Pump & AC Specialists Napier and Hastings
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Gravity Broadband Review

​We review Gravity broadband's four plans and outline the pros and cons of each, benefits and how to get the best price

Gravity Broadband Review
Updated 18 July 2021
Summary: 
  • Gravity in a Nutshell: Gravity is a broadband provider that specializes in offering satellite services for Kiwis living off-the-grid
  • Coverage: Thanks to its cutting-edge satellite technology, Gravity is able to offer its internet services even in the most remote places in New Zealand.
  • Plans and Pricing: Gravity offers a total of 14 satellite broadband plans. For your convenience, we have grouped them as follows:
  1. Everyday Satellite Broadband Plans (starting from $80/month)
  2. Unlimited Satellite Broadband Plans (starting from $199/month)
  3. Chatham Islands Broadband Plans (starting at $99/month)
 
How to get the best price on Gravity broadband plan: 
  1. New Customers: Plans with Gravity are cheapest when you sign up for a 24-month contract and don't plan to change providers for at least 24 months (therefore saving on the installation fees as well as avoiding the early exit fee).
  2. Renewing: If you're happy with Gravity and would like to continue, the best approach is to compare the pricing when your contract comes up for renewal. If Gravity is offering a better deal than the renew rate, contact their support team and ask for them to apply it to your account.
 
Our review: 
In this guide, we detail the pros and cons of all Gravity plans, compare the plans side-by-side, and outline how to choose the right Gravity plan for you. We cover:
  • Gravity Broadband Set Up and Installation Charges
  • How Fast is a Gravity Broadband Connection?
  • Comparing Gravity Plans - Everyday Satellite v Unlimited Satellite v Chatham Islands Satellite Plan
  • Choosing the Right Gravity Plan
  • Gravity Broadband Frequently Asked Questions

Christopher Walsh, Founder of MoneyHub, shares his views on comparing broadband providers:

  • Broadband plans have never been cheaper or faster, thanks to a nationwide fibre rollout, more competition and better technology.
  • That being said, we believe what matters is reliability, speed, price and support.
  • Our best broadband providers guide and this review help you make an informed choice. Our research team is committed to keeping everything up to date so you can easily find the best deal. 
  • We don't publish complicated tables or tools for comparing broadband. Instead, we focus on making you aware of the best deals where the pricing is fixed for at least 12 months.
  • If you have something we need to know about, please contact our research team - we would love to hear from you.
  • Unlike other broadband comparison websites, we have no relationship with any broadband company, and we're proud that our guides are 100% independent.
Gravity Broadband review
Learn more: Gravity broadband

Gravity Broadband Review

Gravity Broadband Set Up and Installation Charges

Know this first: When comparing broadband providers, service setup charges are an essential part of the deal. In the case of Gravity, the installation cost will depend on the type of contract you choose – the two contract choices are open term and 24-month fixed term. The differences in cost are significant: 
  1. Open Term: When you select an open term plan, you must pay the full cost associated with installing the satellite dish and the modem/router. The standard cost is $1,999 (excluding travel fee), though you won’t have to pay any lease fee.
  2. Fixed Term (24 months): On the contrary, when you opt for the 24-month contract, you will only have to pay $495 for the installation, but you will also have to pay a lease fee of $19/month.
 
Important: 
  • Regardless of the type of contract, you will have to pay for the travel charges to your household.
  • The fixed-term contract has an early termination fee that can vary depending on the number of months remaining in your contract. For more information visit Gravity Terms and Conditions page.

Gravity Broadband Customer Service and Outage Support

  • Gravity Customer Care Hours are 9 am -  7 pm, during weekdays and 11 am to 4:00 pm on weekends and public holidays. There's a free phone number as well as a Helpdesk designed to assist you in case your internet is not working.
Learn more: Gravity broadband

Gravity Broadband Review

How Fast is a Gravity Broadband Connection?

All the broadband plans offered by Gravity use the same satellite technology. However, the speed of the connection will depend on the plan you choose.

Gravity's Rural Starter Pack offers a basic internet connection so the connection speed is very low.
  • While the exact speed is difficult to determine, we believe it would be around 1Mbps download speed. 

Gravity's Anytime Plans offer three different connection speeds. These are:
  • Up to 10 Mbps: Up to 10Mbps download speed / 1Mbps upload speed
  • Up to 20 Mbps: Up to 20Mbps download speed / 2Mbps upload speed
  • Up to 30 Mbps: Up to 30Mbps download speed / 5Mbps upload speed
  • Gravity's Anytime customers can choose their connection speed and how much data they would like to access at this "premium" speed (either 50GB or 100GB). After reaching their data cap, customers will still be able to use their internet for the rest of the month, just at a noticeably reduced speed. 

Gravity's Unlimited Satellite Plans offer unlimited data at two speeds:
  • Unlimited 40: Up to 40 Mbps download speed / 5Mbps upload speed
  • Unlimited 50: Up to 50 Mbps download speed / 5Mbps upload speed
  • Unlike Anytime customers, Unlimited Satellite customers do not have a cap on how much data they can use at "premium" speeds.

Gravity's Chatham Islands Plans offer three different speeds:
  • Up to 5 Mbps: Up to 5Mbps download speed / 0.5Mbps upload speed
  • Up to 10Mbps: Up to 10Mbps download speed / 1Mbps upload speed
  • Up to 15Mbps: Up to 15 Mbps download speed / 1Mbps upload speed
  • Similar to Anytime customers, Chatham Islands customers choose which "premium" connection speed they would like, as well as how much data they would like at this "premium" speed. After reaching this data cap, customers can still use the internet, just at a noticeably reduced speed.

Gravity Broadband Review

Comparing Gravity Plans - Rural Starter Pack v Everyday Satellite v Unlimited Satellite v Chatham Islands Plan

Gravity offers you a wide variety of data transfer and connection speed combinations. In total there are 14 combinations. To facilitate the selection process, we have grouped the plans into four categories: Rural Starter Pack, Anytime Satellite, Unlimited Satellite, and Chatham Islands.
Gravity Broadband Review

Gravity Rural Starter Pack Plan Review

Summary: The Rural Starter Pack is the cheapest way to access Gravity's Satellite Internet. This plan offers adequate speed to meet the most basic needs in homes that do not require streaming video services.
  • Pricing: $20/week. Speed is difficult to determine, though likely to be under 1 Mbps. Optionally, you can add a landline to any plan for $29/month ($59 setup fee)
  • Learn more: For more details regarding Satellite plans visit Gravity's Broadband Plans page
 
The Pros: 
  1. Unlimited data transfer
  2. Phone landline is available as an option
  3. Cutting-edge Satellite Internet connection delivering a reliable connection regardless of your home/premise location
  4. Cost-efficient broadband good for basic internet usage
  5. Special installation fee of $495 when choosing a 24-month contract
 
The Cons: 
  1. Slow connection speed limits your ability to do certain activities, such as watching videos in standard definition
  2. The open term contract has a hefty installation fee of $1,899, though there are no monthly lease fees
  3. With a 12 and 24 month contract, you will have to pay a $19/month leasing fee on top of your weekly $20
  4. At around $80/month, this plan offers a poor price/value ratio compared to the next cheapest alternative (see below)
Gravity Broadband Review

Gravity Anytime Satellite Plans Review

Summary: Gravity's Anytime Satellite plans allow customers to use a certain amount of data at the premium speed of their choice, providing significant flexibility for different wants.
  • Pricing: $99/month (50GB of data at premium speed of 10Mbps), $109/month (50GB of data at premium speed of 20 Mbps), $119/month (50GB of data at premium speed of 30 Mbps), $149/month (100GB of data at premium speed of 10 Mbps), $159/month (100GB of data at premium speed of 20 Mbps) and $169/month (100GB of data at premium speed of 30 Mbps).
  • Add-ons: You can add $10/month for unmetered off-peak data usage, where data used between midnight and 6am does not count towards your data cap. You can also add a data top up if you would like an additional 20GB or 60GB ($49 and $99 respectively). Optionally, you can also add a landline to any plan for $29/month ($59 setup fee),
  • Learn more: For more details regarding Satellite plans visit Gravity's Broadband Plans page
 
The Pros: 
  1. You can choose between a 50GB and 100GB data cap
  2. All plans include unlimited data transfer at no additional cost once the premium data cap is reached
  3. You can add a landline as an option
  4. Cutting-edge Satellite Internet connection delivers a reliable connection regardless of your home/premise location
  5. Cost-efficient broadband good for moderate internet usage
  6. Special installation fee of $495 when choosing a 24-month contract
 
The Cons: 
  1. You will experience a noticeable drop in connection speed after reaching your data cap
  2. The open term contract has a hefty installation fee of $1,899
  3. With the 24 month contract, you will have to pay a $19/month leasing fee
Gravity Broadband Review

Gravity Unlimited Satellite Plans Review

Summary: Gravity's Unlimited Satellite plans offer high speed internet to rural customers,  perfect for larger families using multiple devices at once, or for households wishing to stream videos often.
  • Pricing: $199/month (up to 40 Mbps download speed), $299/month (up to 50 Mbps download speed). Optionally, you can add a landline to any plan for $29/month (though there is a $59 setup fee).
  • Learn more: For more details regarding Satellite plans visit Gravity's Broadband Plans page
 
The Pros: 
  1. Good for heavy internet usage
  2. Both Unlimited Satellite plans include unlimited data transfer
  3. Phone landline is available as an option
  4. Cutting-edge Satellite Internet connection delivering a reliable connection regardless of your home/premise location
  5. Special installation fee of $495 when choosing a 24-month contract
 
The Cons: 
  1. The open term contract has a hefty installation fee of $1,899
  2. With the 24 month contract, you will have to pay a $19/month leasing fee
  3. Depending on which connection speed you choose, your plan can become quite expensive
MoneyHub

Gravity Chatham Islands Plans Review

Summary: Gravity's Chatham Islands Plans offer unlimited data at different premium speeds for the Chatham Islands, creating choice for customers who are used to having limited internet providers.
  • Pricing: $99/month (50GB of data at premium speed of up to 5Mbps), $149/month (100GB of data at premium speed of up to 5Mbps), $299/month (200GB of data at premium speed of up to 10 Mbps), $399/month (300GB of data at premium speed of up to 10 Mbps), $499/month (400GB of data at premium speed of up to 15Mbps). Optionally, you can add a landline to any plan for $49/month (though there is a $79 setup fee)
  • Add-ons: You can add $10-$29/month for unmetered off-peak data usage, where data used between midnight and 6am does not count towards your data cap. You can also add a data top up if you would like an additional 20GB or 60GB ($49 and $99 respectively).
  • Learn more: For more details regarding Satellite plans visit Gravity's Broadband Plans page
 
The Pros: 
  1. All plans include unlimited data transfer
  2. Phone landline is available as an option
  3. Cutting-edge Satellite Internet connection delivering a reliable connection despite the Chatham Islands' remote location
  4. Reduced installation fee of $1,899 when choosing a 24-month contract
 
The Cons: 
  1. The open term contract has a hefty installation fee of $3,499
  2. With the 24 month contract, you will have to pay a $29/month leasing fee
  3. Depending on which connection speed you choose, your plan can become quite expensive

Which Gravity Broadband Plan is the Best?

  • Satellite broadband technology is notably more expensive than its fibre or DSL peers. That said, for many New Zealand households located in rural or remote areas, satellite broadband is a solution that allows them to stay connected.
  • In our opinion, the 50GB Anytime plan at 10Mbps ($89/month) offers the best price/value ratio for families and individuals who have a limited budget and do not need a lot of bandwidth.
  • On the other hand, the Unlimited 40 plan ($199/month) provides a balance between speed and data for families seeking a service that allows them to enjoy streaming services, online games, and other applications that demand more bandwidth. 
Learn more: Gravity broadband

Gravity Broadband Review

Choosing the Right Gravity Plan - Rural Starter Pack v Everyday Satellite v Unlimited Satellite v Chatham Islands

To determine which plan best suits your needs, consider the following specifications and features:
 
1. Connection Speed: In general terms:
  • The Rural Starter Pack offers adequate bandwidth for families with basic needs including checking email, browsing the internet, and using internet banking.
  • 10Mbps Plans: These plans offer enough speed and bandwidth to enjoy video streaming services, as well as browsing the web and other moderate online tasks.
  • 20-30Mbps Plans: These plans definitely provide the best performance/value ratio. Ideal for households looking for a service capable of handling bandwidth-hungry applications such as 4k video streaming, high-quality audio streaming, VoIP services, online gaming and more.
  • 40Mbps Plans: Although expensive, these plans are ideal for professionals who need the maximum connection speed available for their work.
 
2. Flexibility:
  • As mentioned at the beginning of the guide, Gravity gives you 14 different premium speed/data combinations to choose from. Additionally, Gravity also allows you to choose between a 24-month plan, a 12-month plan or an open-term contract. All this flexibility allows you to create a "custom plan" that fits both your budget and your bandwidth needs.
 
3. Set-Up Charges:
  • The setup charges used by Gravity clearly favour the 24-month fixed term contract.
  • If you decide to opt for an open term contract, you will have to pay for everything from the satellite dish installation to the modem/router. For mainland New Zealand customers, this could total up to $1,999.
  • On the other hand, if you decide to sign up for the 24-month contract you only have to pay $495 for installation plus a fee of $19 per month for equipment leasing.
  •  If you sign up for a fixed term and terminate the contract before the agreed 24 month period, you will have to pay an early termination fee ranging from $1,000 to $250 depending on the number of months remaining in your fixed term contract
  • Our view is simple - opting for the open term contract only makes sense if you are willing to use your own modem and don’t plan to be a customer within 24 months.
 
4. Monthly Costs:
  • Gravity has many plans available, ranging from $80 to $499 per month. The final cost of the service will be determined by the amount of premium data and the premium speed you choose. Our opinion is that you should carefully evaluate your requirements for both bandwidth (speed) and data usage. For your reference, a service like Netflix can consume an average of 180GB/month (high-definition) or 420GB/month (ultra-high definition 4K).
Learn more: Gravity broadband

Gravity Broadband Review

Gravity Broadband Frequently Asked Questions

To help you decide if Gravity is right for your home, we've included several frequently asked questions to help you know more about the service.

​Is Gravity available at my address?

Since Gravity offers a satellite broadband service, it has coverage throughout New Zealand without any problem.

​Does Gravity offer a free modem?

No, Gravity does not offer a free modem. You can either lease it (along with the satellite dish) for $19 per month or buy the entire broadband satellite kit for $1,899.

Does Gravity offer additional perks?

The only option available with Gravity broadband plans is adding a home phone line ($59 installation fee plus $29 per month).

Does Gravity offer an open term contract?

Yes, Gravity offers an open term contract. However, you will have to pay a hefty setup fee of $1,899 for mainland New Zealand customers and up to $3,499 for Chatham Islands customers.

Who owns Gravity?

Gravity is owned by Gravity Internet Limited, a New Zealand limited company.

Does Gravity offer a home phone add-on with its broadband plans?

Yes – Gravity provides the option to include phone voice services in all its plans.
Learn more: Gravity broadband

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