Stuff Fibre Plans

There’s a lot to like about the Stuff Fibre service, with highlights including market-beating prices, fast speeds and unlimited data. Add in New Zealand-based customer service, low cancellation fees and a free connection (for any 12 or 24-month plan), and it's hard not to like. ​Overall, we see Stuff Fibre as a refreshing entrant to the fibre market that competes on price but doesn’t compromise on service and benefits.
 
Our review covers:

• Prices and Plans
• Advantages of Stuff Fibre (Beyond Speed)
• Stuff Fibre Review Our Verdict

Plan Essentials:

1. Stuff Fibre offers two plans, Boost (up to 900 Mbps) and Base Plan (up to 100 Mbps).
2. Both plans offer unlimited data and are focused on speed and value for money.
3. You can pay monthly (a 'no-term' plan), or sign up for a 12 or 24 month plan. 
4. To explain the annual costs, we’ve presented a summary below. We also explain why signing up for a 12-month plan is far more cost-effective than a no-term plan. 
   

  
Annual costs – Boost and 100 Options

Boost Plan:

• 12-month contract - $94.95/month, including the first four months at half price
  
• No-Term - $109.95/month, plus a $49.50 connection fee)
  
• More details: Stuff Fibre
  

Base Plan:

• 12-month contract - $84.95/month, including the first four months at half price
• No-Term - $94.95/month, plus a $99.95 connection fee
• More details: Stuff Fibre

Know this:

1. Signing up for a 12-month plan is cheaper than going with the ‘No-Term’ option. This is because the No-Term charges a $49.50 connection fee and a higher monthly price.
   
2. If you sign up to a term plan (12 or 24 months), you’ll get a lower monthly price and an upfront discount. However, if you will have to pay an early cancellation fee if you switch providers before the end of the contract term ($99 for a 12-month plan, $240 for a 24-month plan).
   

Stuff Fibre doesn’t offer any bundles, other than the Voice App:

1. For an additional $10/month, Stuff Fibre offers a ‘Voice App’ add-on. Unlike a landline, the Voice App is not a traditional phone service.
   
2. Instead, the Voice App runs as a VoIP (Voice over Internet Protocol). This means you can make unlimited local and national calls (landline to landline).
   
3. However, you won’t be able to make ‘chargeable calls’ – for example, calls to mobiles, 0900 numbers and international calls.
   

Our view: For most households, an extra $10/month to make unlimited landline-only calls will probably be unnecessary to anyone with Whatsapp and/or plenty of phone minutes. 

​Overall, recent reviews MoneyHub cited praise the performance and pricing of Stuff Fibre’s 100 and Boost plans. We noted that a Stuff Fibre employee confirmed (on a public forum) there had been six outages over 12 months. The outages were said to be very short in length. 
 
The majority of complaints concerned the process of getting connected. A lot of the issues are, in fairness, outside of Stuff Fibre’s control. We believe the same problems would arise regardless of who the fibre ISP was. We explain the process below. 
 
Getting Connected – What You Need to Know to Avoid Frustration

• If your property doesn’t have Fibre connected, Stuff Fibre doesn't do the actual connecting. Stuff Fibre, like all fibre ISPs, relies on working with the local fibre provider in your area.
  
• Once an appointment is confirmed by the fibre provider, Stuff Fibre arranges to send their router so your technician has it on hand when they make the connection.
  
• If there is a limitation in local fibre technicians, which Stuff Fibre has no control over, your connection may be delayed. This would be the same whatever ISP you selected to sign up to.
  
• Be aware that the installation process will depend on the type of property you live in.
  

1. Price
From the numerous ‘Fibre Gig’ 12-month plans currently offered by Slingshot, Orcon and Vodafone (among others), Stuff Fibre is price competitive. It also charges one of the lowest cancellation fees.
 
2. Customer service
Stuff Fibre is committed to New Zealand-based customer service and support. It offers a range of ways to get in touch – phone, email, live chat, Facebook message and Twitter. The support team are available 8am - 8pm Monday to Friday, 9am - 5pm Saturday and Sunday.
 
3. Installation times
Stuff Fibre advises that if your property already has had Fibre laid out to the ONT (Optical Terminal Network), a connection to Stuff Fibre will typically take around a week.

Unlike plans from Spark and Vodafone, there are no add-on services such as Netflix and Lightbox, or tie-ups with Sky TV. Stuff Fibre has positioned itself as a no-frills, high-performance fibre-exclusive ISP, so a lack of media add-ons is understandable.