Why use MoneyHub Most Trusted businesses?

​MoneyHub is committed to using facts to make comparisons. Since 2017 we’ve brought transparency to financial products such as credit cards, bank accounts and KiwiSaver, as well as educational tools like Scholarship index and CV guides. MoneyHub Most Trusted places the MoneyHub brand beside businesses we trust and endorse. A MoneyHub Most Trusted badge is a sign of reputation and customer-focused service, helping consumers choose the right professional for them and giving great businesses the recognition they deserve.

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How we assess our professionals
MoneyHub Most Trusted is an endorsement scheme run by MoneyHub that recognises reputable businesses who successfully meet an extensive list of criteria. Each MoneyHub Most Trusted business must pass an assessment process carried out by our trading standards professionals. Not just anyone can become endorsed, and we limit the numbers of endorsements to ensure the quality remains the highest it can be. The assessment process includes:

✔ Credit report
This is obtained to validate the financial health of a business who applies to be assessed.

✔ Customer Satisfaction
MoneyHub inspects many reviews from public sources. We may, if required, contact a random selection of recent customers to check references. We don't carry out site or location visits to assess service delivery.

✔ Business procedures
A thorough examination of business and administrative procedures to ensure that the business has consumer interests in mind. We look at every business’s website and marketing materials to observe how marketing efforts are performed. 

✔ Q&A assessment
A standard Q&A assessment is performed so our trading standards professionals can fully understand all aspects of how the applicant runs their business.

✔ Report
Businesses receive a summary of the assessment, providing valuable feedback from our experienced assessors to ensure that they meet our high standards before they are allowed to join the scheme.

​MoneyHub Most Trusted Endorsed business

Having passed all these checks, the business is now able to choose to join the scheme, agreeing to abide by the terms and conditions, code of conduct and pay the membership fees. They can now show their customers that they are an endorsed MoneyHub Most Trusted business.

Who makes the grade?
Those who don't make the grade don't get endorsed. Due to the high demands of the assessment, not all businesses that apply get through the assessment process. Only those who meet our high standards can become MoneyHub Most Trusted businesses.