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Zeronet Broadband Review

​We review Zeronet broadband's plans and outline the pros and cons of each, benefits and how to get the best price
Updated 17 September 2025

Summary: 
  • Zeronet in a Nutshell: Zeronet is one of New Zealand's largest broadband and mobile providers, noted for offering enormous flexibility in their plans
  • Coverage: New Zealand-wide broadband using fibre technology
 
How to get the best price on Zeronet broadband plan:
New Customers: Zeronet plans are cheapest when you sign up for 12-months and don't plan to change providers for at least 12months (therefore avoiding the early exit fee).

Our review: 
In this guide, we detail the pros and cons of the three plans, compare the plans side-by-side, and outline how to choose the right Zeronet broadband plan for you. We cover:

Christopher Walsh, Founder of MoneyHub, shares his views on comparing broadband providers:

  • Broadband plans have never been cheaper or faster, thanks to a nationwide fibre rollout, more competition and better technology.
  • That being said, we believe what matters is reliability, speed, price and support.
  • Our best broadband providers guide and this review help you make an informed choice. Our research team is committed to keeping everything up to date so you can easily find the best deal. 
  • We don't publish complicated tables or tools for comparing broadband. Instead, we focus on making you aware of the best deals where the pricing is fixed for at least 12 months.
  • If you have something we need to know about, please contact our research team - we would love to hear from you.
  • Unlike other broadband comparison websites, we have no relationship with any broadband company, and we're proud that our guides are 100% independent.
Christopher Walsh
MoneyHub Founder

Zeronet Broadband Plans, Setup Charges and Add-ons

Zeronet's No Term plans, costs and download speeds are outlined below:
Plan name Monthly price (Open term) Monthly price (Fixed Term) Mobile discount? Download Speed (Mbps)Contract typeSpecial discounts for Fixed term
Fibre Starter [Fibre] $75 $67 $5 50Open / Fixed50% broadband discount for 5 months.
Fibre Essentials [UFB] $110 $99 $5 500Open / Fixed50% broadband discount for 5 months.
Fibre Max $125 $115 $5 878Open / Fixed50% broadband discount for 5 months.
Hyperfibre 2000 $145 $135 $5 2000Open / Fixed 
Hyperfibre 4000 $175 $165 $5 4000Open / Fixed
Know this first: When comparing broadband providers, service setup charges are an essential part of the deal. In the case of Zeronet, the Setup Fee will apply to No Term Monthly and 12-month fixed-term plans. 
  • Setup Fee: a setup fee of $35 will apply to all customers who connect to Zeronet, whether it is a No Term or 12-month Fixed Term Plan.
  • Modem cost: The cost of the modem depends on the term of the plan, the prices are as follows:
  1. No Term: rental router, refundable bond $60 plus $15 postage; or BYO modem.
  2. 12 months: Free modem plus one-off fee of $15 for postage applies; or BYO modem. 

Know This:
  • Exit Fees: An exit fee of $299 is applied if you terminate your plan within the 12-month minimum term. There is no exit fee if you are on a No Term Plan.
  • Add-ons: If you add a mobile plan to your broadband account $5 will come off your broadband bill every month. You can add up to 5 mobile plans to your account. Your discount will be applied as long as your mobile plan stay active. 

Zeronet Broadband Customer Service and Outage Support

  • ​Zeronet's Customer Service can be contacted by reaching out here or via Facebook messenger. Please note there is no customer phone line.
Why 2degrees and Zeronet Stand Out for for 4G, 5G, Fibre, UFB and Hyperfibre
​We've reviewed every broadband plan available, and here's what we found - many providers are competing on price while cutting service. Two providers are doing something different.

Option 1 - 2degrees
Why we like 2degrees: They're delivering what matters - good speeds, human support when you need it, and pricing that makes sense. If you're already with 2degrees for mobile, the bundle savings are real. They're not the cheapest, but they're the best value for families who just want their internet to work.

Here's what sets 2degrees apart:
  • They actually answer the phone on weekends. Most providers don't.
  • No nasty $199-$299 modem surprise. It's included on contracts. Other providers hit you with this on day one.
  • Free Prime Video for 6 months. That's $60 of actual value.
  • Bundle your mobile and save $10/month. Simple, transparent, and it works as advertised.

Our View: 2degrees combines affordability, dependability, and practical extras that make a difference. Explore their plans today to see how much you can save with a provider you can trust.
Option 2 - Zeronet (When You Need Serious Speed)
Why we like Zeronet: They're not trying to compete on basic fibre - they're appealing to homes that have outgrown cheap and patchy internet. What makes Zeronet different includes:
  • 2000-4000 Mbps changes everything. Your whole house can stream, game and work simultaneously. No compromise.
  • Built for what's coming. Zeronet offers speeds and services that deliver for tomorrow's needs.

Unsure who to go with?
  • Consider 2degrees if you want reliable internet with real support and no setup surprises
  • Consider Zeronet if your household has outgrown regular speeds and the 50% deal makes it affordable

Comparing Zeronet Plans

Zeronet offers three fixed-line broadband plans, the Fibre Starter Plan, the Fibre Essentials Plan, and the Fibre Max Plan. We outline the offering of each, as well as the pros and cons. Given the HyperFibre Plans are ideal for gamers, we have not focused on these.

​Zeronet Fibre Starter Broadband Plan Review

Summary: The Zeronet Fibre Starter plan is a good option for households looking for an inexpensive broadband plan with unlimited data and reasonable speeds 

Learn more: For more details regarding Fibre-based plans, visit Zeronet’s Broadband Plans page
 
The Pros: 
  1. Low-cost plan with adequate speeds for basic web browsing and other light tasks
  2. Unlimited data
  3. Fibre technology
  4. Free broadband router on 12-month fixed term plan
 
The Cons: 
  1. Relatively expensive when compared to other providers
  2. Exit fee applies if you terminate the contract early

Zeronet Fibre Essentials Plan Review

Summary: This plan is a solid option for families who need enough bandwidth to enjoy a lag-free experience when using multiple video streaming services like Netflix or Disney+ simultaneously.   
The Pros: 
  1. Fast enough to meet the needs of most Kiwi families
  2. Unlimited data
  3. Free broadband router on 12-month fixed term plan
 
Cons: 
  1. Exit fee applies if you're on a fixed-term plan and terminate the contract early

Zeronet Fibre Max Plan Review

Summary: The Zeronet Fiber Max plan is hands down the best option for professionals, gamers, and content creators in need of the fastest connection possible.  
The Pros: 
  1. Offers one of the fastest connection speeds available in New Zealand for its price range
  2. Unlimited data
  3. Free broadband router on 12-month fixed term plan
 
Cons: 
  1. Exit fee applies if you're on a fixed-term plan and terminate the contract early

Which Zeronet Broadband Plan is Best?

Our view is that, for most homes, the 'mid-tier' Zeronet Fibre Essentials Plan offers the best value for money. However, if you are a content creator or your work requires the fastest broadband connection, the Fibre Max may be a better option.

Choosing the Right Zeronet Plan - Fibre Starter vs Fibre Essentials vs Fibre Max Broadband Plan vs Hyperfibre plans

To determine which plan best suits your needs, consider the following specifications and features:
 
1. Connection Speed: In general terms:
  • The Fibre Starter Plan is suitable for couples without children or small families with basic needs such as checking emails, reading the news, watching YouTube videos, or watching Netflix on a single screen at a time.
  • The Fibre Essentials Plan is more suitable for larger families who require additional bandwidth to simultaneously enjoy 2-3 streaming services such as Netflix, Amazon Prime, Disney+ etc. 
  • The Fibre Max Plan is a great option for creative professionals and/or gamers and streamers that require very fast download and upload speeds.
  • The HyperFibre Plans are ideal for gamers and professionals who need the fastest possible upload and download speeds
​
2. Flexibility:  
3. Set-Up Charges:
  • The price structure used by Zeronet reinforces the difference between a fixed term and an open term.
  • If you sign up for a fixed term plan and terminate it before the agreed 12-month period, you will have to pay an early termination fee.
  • Our view is simple - opting for the open term contract only makes sense if you are willing to use your own modem and don’t plan to be a customer within 12 months.

Zeronet Broadband Frequently Asked Questions

To help you decide if Zeronet is right for your home, we've included several frequently asked questions to help you know more about the service.

Is Zeronet available at my address?

Most likely - you'll need to type in your address to see if you're covered. You can do that here
​

​Does Zeronet offer a free router?

Yes, Zeronet offers the option of free broadband router. If you prefer, you could also set up your own router using guides found here for a range of popular router

Does Zeronet offer additional perks?

Zeronet does not offer free streaming services as other broadband providers do. However, Zeronet offers mobile plans as add-ons if you are a Broadband customer. You can browse the Mobile plans here.

Does Zeronet offer an open term contract?

Yes, Zeronet offers No Term plans and fixed term plans

Does Zeronet offer discounts for broadband plans?

​Yes - Zeronet offers discounts for its fixed-term plans.

Who owns Zeronet ?

Zeronet is a 100% New Zealand-owned independent telecommunications group
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