Compass Broadband Review
We review Compass broadband's three plans and outline the pros and cons of each, benefits and how to get the best price
Updated 8 January 2021
Summary:
How to get the best price on Compass broadband plan:
Our review:
In this guide, we detail the pros and cons of the three plans, compare the plans side-by-side, and outline those most suitable for Compass for broadband. We cover:
- Compass in a Nutshell: Compass is one of New Zealand's largest broadband providers, noted for offering enormous flexibility in their plans
- Coverage: New Zealand-wide broadband using fibre technology
- Plans and Pricing: Compass offers three plans, the Fibre 30 Plan (from $74.95/month), the Fibre 100 Plan (from $79.95/month), and the Fibre MAX Plan (from $99.95/month).
How to get the best price on Compass broadband plan:
- New Customers: Plans with Compass are cheapest when you sign up for 12-months or 24-months and don't plan to change providers for at least 12/24 months (therefore avoiding the early exit fee).
- Renewing: If you're happy with Compass and would like to continue, the best approach is to compare the pricing when your contract comes up for renewal. If Compass is offering a better deal than the renew rate, contact their support team and ask for them to apply it to your account.
Our review:
In this guide, we detail the pros and cons of the three plans, compare the plans side-by-side, and outline those most suitable for Compass for broadband. We cover:
Compass Broadband Set Up and Installation Charges
Know this first: When comparing broadband providers, service setup charges are an essential part of the deal. In the case of Compass, the installation cost will depend on the type of contract you choose – the three choices are open term (prepaid), 12-month fixed-term and 24-month fixed-term. The differences in cost are significant:
Important:
- Open Term (prepaid): The installation is free, however, you will have to pay for your modem (or use a compatible modem that you have available)
- Fixed Term (12 months): Free standard connection, however, you will have to buy a compatible modem (or use a compatible modem if you already have one)
- Fixed Term (24 months): Free standard installation and free D-Link DIR-853 Wi-Fi Router (currently valued in $180)
Important:
- Compass services are not available in some areas of New Zealand, you can check broadband availability by entering your address in Compass website.
Compass Broadband Customer Service and Outage Support
How fast is a Compass broadband connection?
The speed of your internet connection will be determined by the type of line available in your area. Depending on your location, Compass may have ADSL, VDSL, or Fibre lines available. Below is a reference of what to expect from Compass current Fibre line offerings:
- Compass’ Fibre 30 Speed: Up to 30Mbps download speed / 10Mbps upload speed
- Compass’ Fibre 100 Speed: Up to 100Mbps download speed / 20Mbps upload speed
- Compass’ Fibre MAX Speed: Up to 900Mbps download speed / 450Mbps upload speed
Comparing Compass Plans - Fibre 30 vs Fibre 100 vs Fibre MAX Plan
Compass offers three fixed-line broadband plans, the Fibre 30 Plan, the Fibre 100 Plan, and the Fibre MAX Plan. We outline the offering of each, as well as the pros and cons.
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​Compass Fibre 30 Broadband Plan ReviewSummary: The Compass Fibre 30 plan is a good option for NZ households looking for an inexpensive broadband plan with unlimited data and reasonable speeds
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Compass Fibre 100 Plan ReviewSummary: The Compass Fiber 100 plan is a solid option for families who need enough bandwidth to enjoy a lag-free experience when using multiple video streaming services like Netflix or Disney+ simultaneously.
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Compass Fibre MAX Plan ReviewSummary: The Compass Fiber MAX plan is hands down the best option for professionals, gamers, and content creators in need of the fastest connection possible
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Which Compass Broadband Plan is Best?
Our view is that, for most homes, the 'mid-tier' Compass Fibre 100 Plan offers the best value for your money. However, if you are a content creator or your work requires the fastest broadband connection, the Fibre MAX may be a better option.
Choosing the Right Compass Plan - Fibre 30 vs Fibre 100 vs Fibre MAX Broadband Plan
To determine which plan best suits your needs, consider the following specifications and features:
1. Connection Speed: In general terms:
2. Flexibility:
3. Set-Up Charges:
1. Connection Speed: In general terms:
- The Fibre 30 Plan is suitable for couples without children or small families with basic needs such as checking emails, reading the news, watching YouTube videos, or watching Netflix on a single screen at a time.
- The Fibre 100 Plan is more suitable for larger families who require additional bandwidth to simultaneously enjoy 2-3 streaming services such as Netflix, Amazon Prime, Disney+ etc.
- The Fibre MAX Plan is definitely the best alternative for creative professionals and/or gamers and streamers that require very fast download and upload speeds.
2. Flexibility:
- Compass is currently one of the broadband providers offering more flexibility in New Zealand. Among the available options, there is a prepaid plan and fixed-term plans with 12 months or 24 months duration. Moreover, the Fibre 100 Plan is notable for offering monthly, weekly, and daily (prepaid) payment options. However, the truth is that the benefits of the 24-month fixed-term arrangement are unrivalled.
3. Set-Up Charges:
- The price structure used by Compass reinforces the difference between a fixed term and an open term.
- If you decide to opt for an open term (prepaid), you will have to pay for everything from the connection installation to the modem.
- In contrast, if you decide to sign up for a one year contract, the installation will be free of charge. Furthermore, if you decide to sign up for a two-year contract, both the installation and the modem will be free.
- However, If you sign up for a fixed term and terminate the contract before the agreed 12/24 month period, you will have to pay an early termination fee of $199
- Our view is simple - opting for the open term contract only makes sense if you are willing to use your own modem and don’t plan to be a customer within 12 months.
Compass Broadband Frequently Asked Questions
To help you decide if Compass is right for your home, we've included several frequently asked questions to help you know more about the service.
Is Compass available at my address?
Most likely - you'll need to type in your address to see if you're covered. You can do that here under See Availability.
​Does Compass offer a free modem?
Yes, Compass offers the option of free modem rental when you sign up for a 24-month contract. If you prefer, you could also set up your own modem using these guides.
Does Bigpipe offer additional perks?
No, Bigpipe does not offer additional benefits. This is because Bigpipe defines itself as a company that offers "naked broadband plans" that do not require you to combine broadband with services such as electricity, gas, mobile telephony, etc. Unfortunately, this also means that Bigpipe is not able to offer some additional benefits and discounts as other broadband providers do.
Does Compass offer additional perks?
Compass does not offer free streaming services as other broadband providers do, however, it does offer discounts and interesting payment options instead.
Does Compass offer an open term contract?
Yes, Compass offers an open-term contract (prepaid), but to access it you will have to pay several additional fees. Our view is that this may be impractical for most customers.
Does Compass offer discounts for broadband plans?
Yes - Compass does offer discounts for its fixed-term plans. In that regard, the Fibre 100 Plan is arguably the most appealing option.
Who owns Compass?
Compass is owned by Compass Communications, a 100% kiwi owned independent telecommunications group
Does Compass offer a home phone add-on with its broadband plans?
Yes – You can opt for a landline addon when contracting the Fibre 100 prepaid plan.
