Pet Insurance
Best Buys and Top Deals to Save on Pet Insurance You Can Rely On
Updated April 2018
Review Summary of Pet Insurance
- Pet insurance is becoming more popular in New Zealand, but there is still a choice of only four insurers.
- Many conditions are not covered by pet insurance, and if your pet is over 7 or 8 years of age then you'll need to contribute at least 20% to any vet bill.
- Cat insurance is cheaper than dog insurance in all cases.
Pet insurance policies for cats and dogs
Pets are complicated creatures, and chunky vet bills can put pet owners in the horrible position of having to choose between operating or euthanizing a furry family member. It’s impossible to control what random things your cat or dog does and/or eats - they love to try new things and don't take financial consequences into account. With a CT scan starting at $1,500 and surgery for internal injuries costing $2,000+, vet bills can be expensive to say the least.
Our Guide to Pet Insurance
Our guide outlines the cheapest pet insurance, with a number of tips to bring the cost of insurance down and make sure you only pay for what you need. We look at:
Our Guide to Pet Insurance
Our guide outlines the cheapest pet insurance, with a number of tips to bring the cost of insurance down and make sure you only pay for what you need. We look at:
- How does pet insurance work?
- What does pet insurance cover?
- What does pet insurance usually exclude?
- Pet Insurance Best Buys
- Maximising the benefits on your policy
Pet insurance: What You NEED to Know
Pets are loved in homes throughout New Zealand with more than half (58%) of Kiwis owning at least one cat and/or dog. The purpose of pet insurance is to cover the cost of treatment for an injured or sick pet, avoiding the unpleasant choice of putting down a pet or finding the money for the vet bill.
Pet insurance is relatively new for Kiwis, but we estimate at least 10,000 households currently insure their pet. Before you buy a policy for your cat or dog, there are a few things to know to ensure you get the most suitable policy at the right price.
Pet insurance is about covering the unpredictable
Your dog or cat may be in perfect health, full of energy and careful of traffic. You may ask yourself if it is worth insuring your pet if it’s unlikely you’ll make a claim, but an illness or injury is never predictable. As is the case with all insurance, a policy protects you from the unpredictable. Unlikely but real life instances of a chipped tooth or skin cancer can cost a lot to remedy; pet insurance would step in and cover the bulk of the bill.
So, Should I insure my pet?
Vets unfairly have a reputation in some instances of charging like dentists. It’s not true, but the fees can be expensive for standard procedures making the cost of owning a pet unexpectedly high. Most owners won’t be hit too hard with standard and non-standard treatments, but if you are less lucky (and your pet's situation is more complicated) you might end up paying a hefty fee. Here are some recent vet bill examples Kiwis have been faced with:
To decide whether to get pet insurance, look at the above costs and be realistic about whether you could afford the bill if it was handed to you tomorrow. Would you be able to cover it? If not, pet insurance may be a good way to avoid an uncomfortable visit to the vet.
Pet insurance is relatively new for Kiwis, but we estimate at least 10,000 households currently insure their pet. Before you buy a policy for your cat or dog, there are a few things to know to ensure you get the most suitable policy at the right price.
Pet insurance is about covering the unpredictable
Your dog or cat may be in perfect health, full of energy and careful of traffic. You may ask yourself if it is worth insuring your pet if it’s unlikely you’ll make a claim, but an illness or injury is never predictable. As is the case with all insurance, a policy protects you from the unpredictable. Unlikely but real life instances of a chipped tooth or skin cancer can cost a lot to remedy; pet insurance would step in and cover the bulk of the bill.
So, Should I insure my pet?
Vets unfairly have a reputation in some instances of charging like dentists. It’s not true, but the fees can be expensive for standard procedures making the cost of owning a pet unexpectedly high. Most owners won’t be hit too hard with standard and non-standard treatments, but if you are less lucky (and your pet's situation is more complicated) you might end up paying a hefty fee. Here are some recent vet bill examples Kiwis have been faced with:
- Sending a cat for a CT scan - $1,750
- Cat hit by a car, broken femur - $1,800
- Surgery to remove ingested material - $1,950
- Chipped tooth on a cat - $2,200
- Treating a small dog with a broken bone - $2,800
- Cat run over by a car, emergency surgery - $4,000
- Complicated kidney condition treatment - $5,500
To decide whether to get pet insurance, look at the above costs and be realistic about whether you could afford the bill if it was handed to you tomorrow. Would you be able to cover it? If not, pet insurance may be a good way to avoid an uncomfortable visit to the vet.
How does pet insurance work?
- Like health insurance, you provide all the information about who is being covered (in this case the name and details of your pet), buy a policy and pay a monthly or annual premium. The policy covers one animal and is valid as long as you continue to pay the policy.
- If and when your pet needs to visit the vet for treatment, you will have to pay the bill and make a claim to the insurer by filling out a form.
- If the insurance covers the treatment(s) taken, the insurer will deduct an excess (a fee or percentage of the total claim) and transfer you the balance to your bank account.
- If your claim is not successful (usually due to the treatment not being covered), you can appeal and lodge a complaint. In the meantime, you won't receive any reimbursement from the insurer.
What does pet insurance cover?
In most cases, pet insurances will cover:
- Costs for veterinary fees relating to treatment of injuries, illnesses or accidents your pet requires. This includes surgery for broken bones, cataracts surgery, cancer treatment and unpredictable illnesses.
- Ongoing conditions such as diabetes or epilepsy, and all relevant treatment and medication
- Congenital and hereditary conditions if unknown at time of taking out the policy
- Some policies also cover losing your pet to theft or straying as well as reward money and advertising a lost pet.
- It's important to know that policies either have an excess (meaning you pay the first $100+ of a treatment) or a co-payment arrangement, where you share 25% of the costs and the insurance covers 75%. You need to decide which payment option is best for you before you insure your pet, as it affects the premium you will pay.
What does pet insurance usually exclude?
Generally, pet insurance excludes a lot more than you might think, as we outline below:
Firstly, routine, preventative or elective care of your pets are all excluded – this includes routine vet visits for injections, check-ups, worming treatments and anti-flea medicine.
Secondly, you won’t be covered if your pet:
Lastly, if your pet has a congenital condition or developmental defect (i.e. a disease or physical abnormality from birth), these won’t be covered either. This includes cardiac, muscular, skin conditions and many more.
Some pet insurance policies are more flexible than others in what they exclude, so if your dog or cat has a long-standing illness or abnormality from birth, declaring this upfront will determine whether or not you can get the policy. It’s pointless to buy a policy if your pet has a pre-existing condition, as you won’t be able to claim successfully and this constitutes insurance fraud (we talk more about this below).
Firstly, routine, preventative or elective care of your pets are all excluded – this includes routine vet visits for injections, check-ups, worming treatments and anti-flea medicine.
Secondly, you won’t be covered if your pet:
- Has a pre-existing condition (known or not)
- Has an injury due to maltreatment of your pet or failure to protect your pet
- Experiences some infectious diseases (e.g. flu, distemper, calicivirus, herpes, feline leukaemia, etc.) also if your pet was not vaccinated or the vaccination is out of date.
- Needs treatment related to breeding
- Needs an organ transplant, joint replacement or suffers from pandemic diseases or failure to vaccinate
Lastly, if your pet has a congenital condition or developmental defect (i.e. a disease or physical abnormality from birth), these won’t be covered either. This includes cardiac, muscular, skin conditions and many more.
Some pet insurance policies are more flexible than others in what they exclude, so if your dog or cat has a long-standing illness or abnormality from birth, declaring this upfront will determine whether or not you can get the policy. It’s pointless to buy a policy if your pet has a pre-existing condition, as you won’t be able to claim successfully and this constitutes insurance fraud (we talk more about this below).
Is property damage caused by your pet covered?
Generally no – if your cat claws your furniture or dog chews an antique table leg or carpet, you won’t be covered on pet insurance. However, you may be covered on your home and contents insurance, so check with your insurer to see if you're covered.
Is self-insurance for pet care an option?
Self-insurance is an alternative to pet insurance, in that you make a habit of putting money into a pet fund so that if your cat or dog needs to go to the vet, there’s money to pay the bill. This works for some people, but there some risks:
- Your pet might need treatment before you’ve built up much of a pet fund. For example, if you commit to $50 a month and after 3 months your cat develops a stomach issue, a vet bill of $1,600 will leave you with a big shortfall.
- You dip into your pet fund to pay an unrelated bill, leaving less cash available for a vet. Disaster will strike if your pet then experiences a health problem.
Always disclose EVERYTHING
The younger, healthier and less complicated the medical history of your pet, the less you’ll pay for pet insurance. However, if you don’t declare health issues and past conditions, upon making a claim your insurer can use “non-disclosure” as a reason not to pay out. This means you’ll be stuck with the bill, unable to claim on it despite having paid the premium. Declaring everything will most likely cost more in the short term, but being covered for illnesses relating to those conditions will save you a lot of money later on if your pet needs treatment.
Some pets can’t get insurance
If your border collie doubles as a sheepdog, it may not be able to get pet insurance – check with the insurer first. Dogs used for racing, hunting or farming may not be covered. Pit Bulls are also excluded by most policies.
It is near impossible to switch pet insurers if your pet is over 7 years of age and/or has existing conditions
Of the four pet insurance providers, Countdown and Southern Cross won’t insure any animal 8 years or older, with the exception of accident-only cover. This makes the option of switching for a better deal quite limited. Furthermore, if your pet is being treated for an existing condition, changing policies will mean you risk having such treatments excluded. For these reasons, in most instances we recommend staying with your current policy if your pet is 7+ years old.
But, switch if you are paying too much and your pet is young and healthy!
Our Best Buy Pet Insurance policies outlined below highlight a big difference in monthly costs, so if your pet is young and in good health, consider switching – you’ll save a lot if you’ve been overpaying.
Older pets may be refused coverage or be charged a part-payment fee
The older your pet, the more expensive it is to insure – an old dog can’t learn new tricks but it will go to the vet more than it wants to. For animals over 10 years of age, some policies only cover 65% of treatments which means you’ll have to foot the bill. Checking the small print is really important. For example, PetPlan requires owners to pay 20% of bills for pets between 8-10 years of age, and 35% of the bill for pets above 10 years of age.
The lower the excess, the higher the monthly cost
This is true for any insurance, and for pet insurance it means paying $100 of a vet bill or $500, for example. When deciding on whether to go for low or high excess, ask yourself “how much am I prepared to spend on a vet bill before making a claim with my insurer?”. If you’re OK to spend $300, then having a $100 excess isn’t suitable as you’re overpaying on the premium. Weigh up what suits your budget, and pick a suitable excess level.
Be very careful of co-payment or percentage share insurance
This is pet insurance where you pay a percentage of the vet bill (say 25% or 35%), and the insurer covers the rest. Many of these policies are sold as “low cost” options but if your pet needs the vet, the costs to you quickly add up. 25% of a $3,000 is $750 and further complications will make it a very expensive ordeal. It's highly likely that your pet, after a certain age, is only covered by co-payment or percentage share, so check the fine print!
Multi-pet policies could increase the savings
Many pet insurance extends a percentage discount if you insure another pet - don't trust this as the best deal. It's worth getting quotes to look for a better deal.
Decision time - what cover do I need?
Before you race in to signing up for a policy, it’s essential that you decide what you want it to cover. Pet insurance is a sensitive area so it’s really important to check the small print, as it could make the difference between having no bill and getting a huge debt if you can’t afford the vet bill.
Selecting Your Pet Insurance Policy
Compare and find the cheapest policy, and avoid nasty surprises at the vet
What you'll pay as a premium will vary a lot, depending on your pet's breed and age. Once you've decided which cover level suits your finances and your pet, you're ready to compare policy prices.
What Levels of Pet Insurance are Currently Available?
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- Kiwis have a limited choice of pet insurance with only four players in the market - Petplan, Southern Cross, Pet-n-Sur and Countdown.
- Despite the small number of brands, there are many different terms for pet insurance policies, using policy names like “essentials”, “blue ribbon” and “gold” which make them hard to compare.
- To make things clearer, we’ve split up the policies into five main types and named them co-payment, accident-only, basic, medium and premium.
- Each policy insures for different things and pay out in their own unique way, all of which we explain in detail below.
Co-payment pet insurance
Covers: A specific percentage of a vet bill (i.e. 25%), up to a certain limit per year in total (i.e. $5,000)
An illustrative calculation based on a 20% co-payment option would be:
Best for: minor surgeries, short-term illnesses and one-off accidents
What you need to know: Basic insurance is the cheapest for a full coverage policy, but it can be costly if you are faced with a lot of vet bills – 25% of $1,500 a couple of times a year can add up to $750+ and you’ll still have to keep paying for your policy alongside that.
A common co-payment policy usually limits the benefits to $3,000 - $7,000 in a 12 month period, meaning that any expenses over that will not be covered, even if it’s for a new medical condition.
Policies include: Countdown Pet Insurance (all policies), Pet-n-Sur (all plans except “Rhodium”), Petplan (all plans for cats and dogs aged 8 years and older) and Southern Cross (20% co-payment over all plans
An illustrative calculation based on a 20% co-payment option would be:
- Eligible vet charges claimed: $4,000
- Less: 20% co-payment: ($800)
- Benefit payable to you: $3,200
Best for: minor surgeries, short-term illnesses and one-off accidents
What you need to know: Basic insurance is the cheapest for a full coverage policy, but it can be costly if you are faced with a lot of vet bills – 25% of $1,500 a couple of times a year can add up to $750+ and you’ll still have to keep paying for your policy alongside that.
A common co-payment policy usually limits the benefits to $3,000 - $7,000 in a 12 month period, meaning that any expenses over that will not be covered, even if it’s for a new medical condition.
Policies include: Countdown Pet Insurance (all policies), Pet-n-Sur (all plans except “Rhodium”), Petplan (all plans for cats and dogs aged 8 years and older) and Southern Cross (20% co-payment over all plans
Accident-only pet insurance
Covers: Accidents (broken bones), but not illnesses.
Best for: your pet getting into an accident
What you need to know: Accident-only is often the cheapest, as it only covers accidents. A common policy will limit annual cover to a fixed sum, i.e. $3,000 or $5,000. It’s great to have if you’re only willing to insure for accidents, but it won’t cover your pet if it develops and internal illness such as cancer or arthritis. You can claim as much as you want up to the limit, and after 12 months the fixed sum resets. Your policy may however increase if your pet is seen as high risk.
Policies include: SouthernCross Accipet, Pet-n-sur’s Surgery and Surgery Plus
- Pre-existing conditions, congenital conditions and certain other treatments are not covered.
- And to be clear, “Accidental injury” means a “sudden, unforeseen and not gradual physical harm or injury”, so the injury must arise “directly from a single event occurring at a particular time”, and the injury can’t be related to a pre-existing condition.
- What this means it that accident-only cover is going to cover your dog if it gets hit by a car (i.e. unforeseen), but probably not your cat if its existing arthritis causes it to fall out of a tree (relates to a pre-existing condition).
Best for: your pet getting into an accident
What you need to know: Accident-only is often the cheapest, as it only covers accidents. A common policy will limit annual cover to a fixed sum, i.e. $3,000 or $5,000. It’s great to have if you’re only willing to insure for accidents, but it won’t cover your pet if it develops and internal illness such as cancer or arthritis. You can claim as much as you want up to the limit, and after 12 months the fixed sum resets. Your policy may however increase if your pet is seen as high risk.
Policies include: SouthernCross Accipet, Pet-n-sur’s Surgery and Surgery Plus
Basic pet insurance
Covers: Accidental injury, Illness and Inherited conditions – known as “total cover” with total claims limited to a set amount (usually $2,500 to $6,000) every 12 months
Best for: one-off injuries, small surgery/treatment after an accident, ongoing medication or a short-term illness
What you need to know: This policy tends to be cheapest, with an excess often being charged on every claim (i.e. $150). A common basic policy typically covers everything a vet provides, limited to a cap in vet fees in a 12 month period (usually $2,500 to $6,000). You can claim as much as you want up to the limit, and after 12 months the fixed sum resets. Your policy may however increase if your pet is seen as high risk.
Policies include: Petplan’s 12 months Essential plan, SouthernCross (all “Ribbon” policies) and Pet-n-sur’s Rhodium plan
Best for: one-off injuries, small surgery/treatment after an accident, ongoing medication or a short-term illness
What you need to know: This policy tends to be cheapest, with an excess often being charged on every claim (i.e. $150). A common basic policy typically covers everything a vet provides, limited to a cap in vet fees in a 12 month period (usually $2,500 to $6,000). You can claim as much as you want up to the limit, and after 12 months the fixed sum resets. Your policy may however increase if your pet is seen as high risk.
Policies include: Petplan’s 12 months Essential plan, SouthernCross (all “Ribbon” policies) and Pet-n-sur’s Rhodium plan
Medium pet insurance
Covers: Accidental injury, Illness and Inherited conditions – known as “total cover” with total claims limited to a set amount (usually $10,000 to $15,000) every 12 months
Best for: one-off injuries, small surgery after accident, ongoing medication or a short-term illness
What you need to know: These policies are similar the basic policy, with a higher cap on vet bills and similar excesses on claim (i.e. $150). You can claim as much as you want up to the limit, and after 12 months the fixed sum resets. Your policy may however increase if your pet is seen as high risk.
Policies include: Petplan’s Covered for Life plans, SouthernCross (all “Ribbon” policies) and Pet-n-sur’s Platinum plan (a co-payment of 20% applies to each claim)
Best for: one-off injuries, small surgery after accident, ongoing medication or a short-term illness
What you need to know: These policies are similar the basic policy, with a higher cap on vet bills and similar excesses on claim (i.e. $150). You can claim as much as you want up to the limit, and after 12 months the fixed sum resets. Your policy may however increase if your pet is seen as high risk.
Policies include: Petplan’s Covered for Life plans, SouthernCross (all “Ribbon” policies) and Pet-n-sur’s Platinum plan (a co-payment of 20% applies to each claim)
Premium pet insurance
Covers: Almost everything, with 'lifetime policies'
Best for: major accidents, long-term illnesses such as diabetes, arthritis, cataract surgery, cancers and long term illnesses that require constant and regular treatment and/or medication.
What you need to know: These policies cost the most and they offer the most comprehensive cover with $15,000-$20,000 in annual cover, although you may still pay excesses on each claim (i.e. $150). You can claim as much as you want up to the limit, and after 12 months the fixed sum resets. Your policy may however increase if your pet is seen as high risk.
Policies include: Petplan’s Ultimate plan and SouthernCross’s Blue Ribbon policy
Best for: major accidents, long-term illnesses such as diabetes, arthritis, cataract surgery, cancers and long term illnesses that require constant and regular treatment and/or medication.
What you need to know: These policies cost the most and they offer the most comprehensive cover with $15,000-$20,000 in annual cover, although you may still pay excesses on each claim (i.e. $150). You can claim as much as you want up to the limit, and after 12 months the fixed sum resets. Your policy may however increase if your pet is seen as high risk.
Policies include: Petplan’s Ultimate plan and SouthernCross’s Blue Ribbon policy
Pet Insurance Best Buys
To properly understand what you will pay for pet insurance, we’ve listed three pets and the policy costs for “accident only”, medium” and “premium” coverage.
Pet 1 - Buster, Jack Russell dog, 1 year old, male
How much does it cost to insure Buster?
Pet 1 - Buster, Jack Russell dog, 1 year old, male
How much does it cost to insure Buster?
- BEST Medium Policy Price: PetPlan - $29.62/month (similar cover with Southern Cross is $53/month)
- BEST Premium Policy Price: PetPlan Classic Life- $38.92/month (similar cover with Southern Cross is $109.62/month)
| Monthly cost, 1 year old male Jack Russell terrier dog | |||
|---|---|---|---|
| Accident,Only ($2,500 - $3,000) |
Medium Policy ($6,000) |
Premium,Policy ($9,000+) |
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| Countdown | $36.69 ($3k limit, 25% part-payment, covers non-accidents) |
$43.17 ($6k limit, 25% part-payment) |
$49.64 ($9k limit, 25% part-payment) |
| Pet-n-sur | $30.82 | $63.55 | $76.28 |
| Petplan | $29.62 + $150 excess ($7k limit) | $29.62 + $150 excess ($7k limit) | $38.92 + $150 excess ($9k limit) |
| Southern Cross | $32.02 ($5k limit, no excess) or $16.22 (20% part payment) |
$53.00 ($5k limit) | $109.62 ($10k limit) |
Pet 2 - Tiddles, King Charles Spaniel dog, 8 year old, male
How much does it cost to insure Tiddles?
How much does it cost to insure Tiddles?
- BEST Medium Policy Price: PetPlan - $29.62/month (similar cover with Southern Cross is $53/month)
- BEST Premium Policy Price: PetPlan Classic Life- $38.92/month (similar cover with Southern Cross is $109.62/month)
| Monthly cost, 8 year old male King Charles Spaniel dog | |||
|---|---|---|---|
| Accident,Only ($2,500 - $3,000) |
Medium Policy ($6,000) |
Premium,Policy ($9,000+) |
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| Countdown | $36.69 ($3k limit, 25% part-payment, covers non-accidents) |
$43.17 ($6k limit, 25% part-payment) |
$49.64 ($9k limit, 25% part-payment) |
| Pet-n-sur | $30.82 | $63.55 | $76.28 |
| Petplan | $29.62 + $150 excess ($7k limit) | $29.62 + $150 excess ($7k limit) | $38.92 + $150 excess ($9k limit) |
| Southern Cross | $32.66 ($5k limit, no excess) or $16.54 (20% part payment) |
$53.00 ($5k limit) | $109.62 ($10k limit) |
Pet 3 - Monty, Tabby cat, 1 year old, male
How much does it cost to insure Monty?
How much does it cost to insure Monty?
- BEST Accident Only Policy Price: Southern Cross - $21.27/month (similar cover with Petplan but avoids $125 excess)
- BEST Medium Policy Price: Southern Cross - $33.49/month (similar cover with Petplan but avoids $125 excess)
- BEST Premium Policy Price: Petplan - $26.42/month with $125 excess (similar cover with Southern Cross is $35.05 with a 20% part payment, or $60.12 with no excess)
| Monthly cost, 1 year old male Tabby cat | |||
|---|---|---|---|
| Accident,Only ($2,500 - $3,000) |
Medium Policy ($6,000) |
Premium,Policy ($9,000+) |
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| Countdown | $22.77 ($3k limit, 25% part-payment, covers non-accidents) |
$26.79 ($6k limit, 25% part-payment) |
$30.84 ($9k limit, 25% part-payment) |
| Pet-n-sur | $19.91 (10% part-payment) | $39 (25% part-payment) | $66.28 (20% part-payment) |
| Petplan | $20.25 ($7k limit) | $26.42 ($9k limit) | $26.42 ($9k limit) |
| Southern Cross | $21.27 ($5k limit, no excess) or $10.44 (20% part payment) |
$33.49 ($5k limit, no excess) or $25.12 (20% part payment) |
$60.12 ($10k limit, no excess) or $35.05 (20% part payment) |
Need-to-knows
Few policies go beyond the stated limit of vet bills. However, Petplan extends its policies to cover for emergency vet bills and expenses relating to the treatment of Injury, Accident or Illness. Specifically, claims can be made for:
Few policies go beyond the stated limit of vet bills. However, Petplan extends its policies to cover for emergency vet bills and expenses relating to the treatment of Injury, Accident or Illness. Specifically, claims can be made for:
- Up to $2,000 for Complementary Treatment & Alternative Therapy
- Up to $1,500 for Death from Illness or Death from Injury
- Up to $1,000 (Dogs) and $500 (Cats) for Boarding Fees
- Up to $1,000 for Advertising & Reward
- Up to $1,000 (Dogs) and $500 (Cats) for Holiday Cancellation
- Up to $1,000 for Quarantine Expenses & Loss of Documents
- Up to $500 for Emergency Repatriation
Maximising the Benefits on your Policy – 9 Things to Know:
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Own more than one pet? You may get a discount if you insure them allIf you have two or more cats, dogs or a combination of both, you may qualify for a discount on each premium. For example, Petplan offers a 10% discount per pet if you insure 3 or more pets with them. To get the best deal, always get quotes individually for your pets, and contact the insurer to ask if they offer multiple pet discounts. If you’re paying $1,000 for two dogs, 10% off that bill is a decent saving. As always, shop around for the best quote.
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Check to see if special deals are offered onlineCheck on each insurer’s website for details; Google the company name and “discount” for the latest promos. For example, Southern Cross offers a 2.5% discount if you’re one of their members already, and Petplan has previously offered 10% online discounts for new policies.
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Negotiate directly with your insurer for a bigger discountOnce you've decided on a suitable policy for your pet, it’s worth a shot negotiating directly with the company. We believe, from our research into the companies selling pet insurance, that there are big margins so we recommend bringing down the monthly premium.
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Some pet insurance covers cancelling a holidayMore expensive policies cover (up to a certain dollar limit) having to cancel travel plans if your pet gets sick or has an accident.
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If your pet goes missing, you may be covered for replacement costs and reward money.It’s traumatic for anyone to realise their pet is missing, but some pet insurance policies will cover replacement costs for missing animals, as well as reward money and advertising expenses (flyers, newspaper adverts, social media advertising). Check the coverage to see if this is included, as it may mean you have a better chance of reuniting with your pet if a cash reward is on offer.
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If you get sick and go to hospital, boarding fees for your pet MAY be coveredSome pet insurance policies now include this, meaning the cost of sending your pet to a cattery or kennel will be covered. It usually needs to be a hospital stay of at least 4 days, so check your policy for specific terms if this is important.
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Make sure you always have your pet up to date with injectionsIf you don’t, your pet insurance policy will probably become invalid. Make sure these are administered by a vet and you have all the certificates, and keep them handy if and wen you need to make a claim.
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You can reduce the cost of pet insurance – our easy wins and tips:
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What do I need to get a pet insurance quote and policy?Generally, it’s fairly simple to get a quote and you’ll need to provide:
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Making a Claim - Your Rights
If you make a claim and it is rejected, appeal and complain
- Facebook is full of complaints from pet insurance policy holders who have been rejected.
- If you have been rejected and you think it's unfair, appeal it. Jump on the phone and explain why your claim meets the T&Cs of the policy you bought. If they don't agree, you can lodge a complaint with the Insurance & Financial Services Ombudsman Scheme which resolves disagreements between customers and their insurers.
- Their free-of-charge service will make the final decision about your claim and order the insurer to pay out if they find in your favour.
