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Mortgage Brokers Explained - The Definitive New Zealand Guide

Our guide explains everything you need to know about mortgage brokers, including essential tips, FAQs and must-know facts.

Updated 30 November 2022
Summary of Mortgage Brokers
  • They hunt the mortgage market to find you a good deal, as well as save a lot of time on form-filling.
  • They can advise you on everything you need to know about taking out a mortgage and the house-buying process, as well as KiwiSaver withdrawals and grants if you qualify. 
  • They know the key details about each lenders' criteria, and can the right lenders for your situation. 
  • The most important thing is to find a mortgage broker you're comfortable with. Real estate agents you meet at open homes will probably recommend brokers (many have existing relationships and get a commission for any business you bring them). You don't need to go with them.

Our guide tells you what you need to know about mortgage brokers. We outline:

What is a mortgage broker?

​A mortgage broker is a person or company that will arrange a mortgage between you, the borrower, and a lender, such as a bank. A mortgage broker works one-on-one with you to find out your exact mortgage need. For example, if you're a first home buyer, wanting to re-mortgage your home or wanting to buy an investment property. The mortgage broker then offers a range of options from different lenders (usually banks) which are matched to your mortgage needs. 

What exactly does a mortgage broker do?

A mortgage broker has a lot of insight within the housing industry, and can identify the best lenders and mortgage deals available throughout New Zealand. Mortgage brokers must act with your best interests and have a duty of care in how they behave - this means they must be able to explain and justify any mortgage recommendations they make.

Mortgage brokers base their shortlist of suggested mortgage deals on your specific circumstances. These include:
  • Whether you're buying an existing home, a new-build or an apartment
  • Your income
  • The size of your deposit
  • Your credit history and how much you can afford to spend on mortgage repayments

Mortgage brokers will shortlist mortgage deals based on:
  • The interest rate
  • The deposit required
  • The fees charged upfront
  • The term of the mortgage

Who uses a mortgage broker?

In most cases, first-home buyers are reported to make up the bulk of the customer base of mortgage brokers. This is due to an increasing trend for real estate agents to recommend their mortgage broker partners, increased advertising from mortgage brokers all over New Zealand, and a growing distrust of banks.

Why use a mortgage broker?

​A mortgage broker is experienced in the entire process of finding and applying for a mortgage. They also can answer a many related questions regarding the financing of your home purchase. They can incredibly helpful for first-time home-buyers who might otherwise be lost in the detail. A mortgage broker can also save a lot of time by finding out the best offers from every lender, saving you from making individual appointments with banks. A mortgage broker may also help you to assess your financial situation and make an overall recommendation of the best mortgage for your needs.

Unlike a bank which has its own lending criteria, mortgage lenders are motivated to find you a mortgage deal that works. For this reason, they offer expertise for a range of situations, including: 
  1. Anyone who is self-employed
  2. Anyone looking to refinance and re-fix their existing home loans
  3. Anyone wanting a home loan for new build construction loans
  4. Anyone who is a first-home buyer
  5. Anyone looking to make a property investment
  6. Anyone from New Zealand who is currently living overseas

What are the Pros and Cons of using a mortgage broker?

Pros:
  1. Convenience – mortgage brokers have access to the current interest rate deals and save you time contacting each bank to see if you're eligible. They also help with preparing the paperwork that comes with taking out a mortgage.
  2. Cost-Effective - if you are offered a mortgage deal that beats the current bank offers, you will save money. We believe that the outcome Mortgage Brokers achieve for their clients is, very often, superior to what the client could have achieved by going to the bank directly. Mortgage Brokers have the ability to negotiate a better result for their clients through their knowledge of the market and the best deals currently available through various lenders. Added to that, often the interest rates quoted are better than any bank-advertised specials.
  3. Access – due to their professional relationships, a mortgage broker will, in most cases, be in contact with a wide range of lenders. This means they may have a good chance of finding you a deal that suits your needs.
  4. Pre-approval - if you don't know what property you are looking for, mortgage brokers can arrange pre-approval of your mortgage so you know exactly how much you can borrow. This lets you house hunt with confidence. 
  5. Expertise – mortgage lending is a specialist industry; a mortgage broker is an expert who can explain what you need to know and what to do in plain language. They can also advise on the KiwiSaver HomeStart grant and KiwiSaver First-Home Withdrawal processes and help you with a plan to organise this specific financing.
  6. Quality of service– if you have a good mortgage broker, they can be incredibly helpful in the entire process. Surveys reported in the media revealed that the mortgage interest rate isn't the most important factor when assessing customer satisfaction with brokers - it is service. Given most banks offer the same (or very similar) rates, this makes sense.

Cons:
  1. Cost – while you don't pay any fees directly, the lender does pay a commission on your total mortgage value.
  2. Limitation of offers – not all mortgage brokers work with every bank, so your options may be limited unless you ask upfront about who is excluded.

Ready to Refinance or Apply for a Home Loan?

Consider a Mortgage Broker - They Usually Save Time and Money

We've shortlisted top-rated mortgage brokers who go the distance for their clients in select cities around New Zealand:
​Mortgage brokers come in all sizes, from one-person-operations to well-known companies such as Mike Pero Mortgages or Squirrel. In almost all cases, a mortgage broker will work through a group - this is usually the NZFSG, who is able to negotiate mortgage rates and terms with lenders. The NZFSG and your mortgage broker will both negotiate a commission if you go ahead with a mortgage deal.

While every mortgage broker is different, some cover the 'whole of the market' (or as close to it as possible), meaning they don't have any links to a particular bank or banks. But some mortgage brokers are more limited, which means you may just be offered deals from two or three banks. These deals may not be the best in the market. It's important to ask upfront who your mortgage broker works with - see our questions to ask a mortgage broker below.

In some cases, real estate agents own mortgage brokers. For example, Mortgage Express is mostly owned by Harcourts and its related entities. You are completely free to find your own mortgage broker even if you are recommended one by a real estate agent.

Are all mortgage brokers the same?

No - mortgage brokers work around the country, either as part of a group (such as Mike Pero Mortgages) or as stand-alone providers. Like any professional service, the exact service you will receive will depend on who your provider is. For this reason, we suggest using Google to search for well-reviewed providers.

How much does a mortgage broker cost?

Mortgage brokers make their money from commissions paid to them by the banks, not by fees charged to you. As part of this arrangement, mortgage brokers will disclose their commission and the percentage they are paid for each loan issued (both refixes and new loans).

The good news is that you won't necessarily pay more for your mortgage. Mortgage brokers in a similar way to travel agents who earn commissions from airlines and hotels, etc. It is up to you to decide which bank and mortgage deal you want - the mortgage broker will be then paid by the lender you pick. Industry insiders suggest this can be as high as 1% of your loan amount; your broker could earn $5,000 from a $500,000 mortgage.

Is there anything I should be wary of?

  1. Mortgage brokers may not work with every bank, so it's important to ask upfront what lenders won't be included so it's clear what you are comparing.
  2. Cross-selling is being reported; this involves you being recommended insurance policies by a mortgage broker or one of their associates. As insurance is very lucrative; there may be a lot of pressure to buy. You are under no obligation to and our guides to life insurance, contents insurance, and income protection insurance outline what you need to know. 
  3. You may also be recommended conveyancing services by a related law firm. You are under no obligation to hire the lawyers suggested by your mortgage broker.
  4. If a real estate agent is insisting you use their recommended mortgage broker, you don't have to. You don't even need to use a mortgage broker at all.
  5. Many banks promote mortgage deals with free holidays, cashback and various other perks if you go with them direct. Mortgage brokers work with lenders and can, in many instances, achieve better outcomes for their clients than lenders offer directly. This includes discounted interest rates and cash back offers, among other perks. If you're offered something by a lender, let the mortgage broker know so they can counter offer - this is the best way to get the most attractive deal.  

How do you I find the right mortgage broker for me?

  1. ​A simple Google will show a lot of mortgage brokers awaiting your call. Media reports suggest 40% to 50% of mortgages are arranged through a broker, so asking family and friends for their recommendation is a good place to start.
  2. You can also ask your estate agent (if they haven't suggested one already).
  3. Banks have their own mortgage advisors, and it's worth making an appointment with your bank to see what they can offer. Because they know your financial situation, they can tell you your mortgage options with them. Other banks may offer different options based on your circumstances.

Know this: It's important to remember you don't need to go with the first broker you talk to, and more importantly, you’re in no way obliged to go with the mortgage broker a real estate agent recommends, even if you buy your home with them. There are mortgage brokers all over New Zealand and many have Google reviews so you can get an idea of their service.

What should I ask a mortgage broker to make sure I get the best deal and service?

As mortgage broker expertise and access to deals varies from one to another, by asking two essential questions: 
  1. How many lenders do you work with? The more lenders (i.e. banks) the broker has a relationship with, the higher the chances you'll get the best deal. A good answer is at least five banks, but the more they cover the better for you. 
  2. What are your fees and commissions? You can ask that, even if they are not legally obliged to tell you. If they do, it will probably create trust and help you understand a little bit more about how mortgage brokerage works.