MyMSD in a Nutshell

Our MyMSD guide explains why Work and Income's online tool is essential for everyday benefit needs and general assistance

Updated 15 June 2020

What is MyMSD?

​MyMSD is Work and Income's online self-service portal. It is designed to allow you to interact with Work and Income without actually talking to a person, which can be a huge time saver. With myMSD you can:

1. Apply for financial assistance
2. Declare changes to your situation, including updating Work and Income on changes in income
3. Apply for job vacancies
4. Schedule appointments with Work and Income
5. Check on upcoming payments
6. Check on any debts you may have with Work and Income

Know this first: How does myMSD work?

1. Your interaction with MyMSD is through a secure website. You'll need a Work and Income client number to get started. Then you can log in with either a PIN number or using RealMe.
2. From there it is straightforward to follow just by clicking around the site to get familiar. It is a good idea to explore it in detail. If you get stuck and have a question, you can contact Work and Income (0800 559 009) or visit your local service centre.
3. Most service centres have computers available that can access MyMSD - or you can use a computer at any public library. Be careful using it on a public computer because if you leave yourself logged in people will be able to see details such as your address and correspondence with Work and Income. Always use the Logout button when you have finished.

Important: MyMSD is just one way of interacting with Work and Income - you don't have to use it if you don't feel confident with computers, or don't have one readily available. The freephone number (0800 559 009) is always available, and you can always get support by visiting the local service centre.

Setting up a MyMSD account

1. The first thing you need to use MyMSD is a Work and Income client number. If you've ever received financial assistance before (including a student allowance or loan) or had a Community Services Card, you'll already have a client number.
2. If you've never had been issued a client number before though, you can request one online, or you can call the contact centre on 0800 559 009.
3. Work and Income state that it takes 1-2 days for them to get back to you if you request a number online, but in our trial it took 12 hours.
4. After you have your client number, you'll be asked to select a PIN or Password to allow access, and you'll need to know your date of birth.
5. Work and Income will send you a text message to confirm your login details, so you'll need to have a phone that can receive text messages in order to sign up too.

Why is MyMSD essential?

• MyMSD lets you interact with Work and Income quickly, and at a time that suits you. 
• Regular Work and Income clients will know the contact centre can be very busy at times, so being able to look after the basis online it a real help.
• While MyMSD doesn't replace visiting a service centre, it can help you access the basics and keep on top of your benefit obligations.

Three Must-Know MyMSD Tips for Ongoing Use

1. As with all online services, make sure you keep your PIN or password safe. Don't use the same details on many different websites, and don't share passwords with anyone else.
2. We used MyMSD on both a laptop and a phone, and it worked fine. You'll need to 'register' for each new device - but this just means receiving a text message and entering the code.
3. Keep your Work and Income client number somewhere safe. You'll need it every time you interact with Work and Income, so its best to have it easily at hand.

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