Contact Broadband Review
We review Contact broadband's plans and outline the pros and cons of each, benefits and how to get the best price
Updated 8 January 2021
Summary:
How to get the best price on Contact broadband plan:
Our review:
In this guide, we detail the pros and cons of the five plans, compare the plans side-by-side, and outline those most suitable for Contact for broadband. We cover:
- Contact in a Nutshell: Contact is one of the largest broadband providers in New Zealand. As we will see in this guide, the broadband services provided by Contact are largely an addon of the electric power plans provided by its parent company Contact Energy.
- Coverage: Contact provides broadband services to whole New Zealand
- Plans and Pricing: Contact offers five plans, the ADSL Plan (from $89.99/month), the VDSL Plan (from $89.99/month), the Fast Fibre Plan (from $89.99/month), the Faster Fibre Plan (from $114.99/month), and the Max Fibre Plan (from $129.99/month).
How to get the best price on Contact broadband plan:
- New Customers: Plans with Contact are cheapest when you sign up to the Broadband Bundle plan, or if you are an existing Contact Energy customer, you add broadband onto your current energy plan.
- Renewing: If you're happy with Contact and would like to continue, the best approach is to compare the pricing when your contract comes up for renewal. If Contact is offering a better deal than the renew rate, contact their support team and ask for them to apply it to your account.
Our review:
In this guide, we detail the pros and cons of the five plans, compare the plans side-by-side, and outline those most suitable for Contact for broadband. We cover:
Contact Broadband Set Up and Installation Charges
Know this first: When comparing broadband providers, service setup charges are an essential part of the deal. In the case of Contact, the installation cost is completely free of charge.
Important:
Important:
- Keep in mind that if your home does not have an existing fibre connection, your local fibre provider may charge extra for this connection.
Contact Broadband Customer Service and Outage Support
- Contact' Customer Care Hours are 7 am - 7 pm, during weekdays and 8 am to 5 pm on weekends. There's a free phone number as well as a detailed FAQ designed to help you in case your internet is not working.
How fast is a Contact broadband connection?
The speed of your internet connection will be determined by the type of line available in your area. Depending on your location, Contact may have ADSL, VDSL, or Fibre lines available. Below is a reference of what to expect from each line:
- Contact’ ADSL Speed: Up to 10Mbps download speed / 2Mbps upload speed
- Contact’ VDSL Speed: Up to 70Mbps download speed / 15Mbps upload speed
- Contact’ Fast Fibre Speed: Up to 100Mbps download speed / 20Mbps upload speed
- Contact’ Faster Fibre Speed: Up to 20Mbps download speed / 20Mbps upload speed
- Contact’ Max Fibre Speed: Up to 900Mbps download speed / 500Mbps upload speed
Comparing Contact Plans - ADSL vs VDSL vs Fast Fibre vs Faster Fibre vs Max Fibre Plan
Contact offers five fixed-line broadband plans, the ADSL Plan, the VDSL Plan, the Fast Fibre Plan, the Faster Fibre Plan, and the Max Fibre Plan. We outline the offering of each, as well as the pros and cons.
Important: In order to join any Contact broadband plan, you must have a residential electricity account with Contact Energy registered at the same address.
Important: In order to join any Contact broadband plan, you must have a residential electricity account with Contact Energy registered at the same address.
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Contact ADSL Broadband Plan ReviewSummary: This plan is good for basic internet access, like web browsing, email, and watching occasional YouTube videos.
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Contact VDSL Broadband Plan ReviewSummary: Contact’ VDSL Plan is adequate for light video streaming and other basic internet tasks such as web browsing, checking email, and light online gaming
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Contact Fast Fibre ReviewSummary: Contact's Fast Fiber plan is a solid option for Kiwis looking for an affordable broadband plan with fast speeds ideal for streaming video, gaming, web browsing, and more.
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Contact Faster Fibre ReviewSummary: Excellent choice for large families and professionals in need of 2x the speed of conventional fibre plans. Good for content creators, gamers, and other use cases demanding above average download speeds.
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Contact Max Fibre ReviewSummary: Incredibly fast fibre connection, ideal for content creators, professional gamers, and large Kiwi families looking for the fastest internet experience possible.
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Which Contact Broadband Plan is the Best?
Our view is that, for most homes, the Fast Fibre Broadband Plan offers the best value for your money. At $59.99 per month (when bundled with power and natural gas) the price/speed ratio offered by Contact’s Fast Fibre Broadband Plan is a strong offering.
Choosing the Right Contact Plan - ADSL vs VDSL vs Fast Fibre vs Faster Fibre vs Max Fibre Plan
To determine which plan best suits your needs, consider the following specifications and features:
1. Connection Speed: In general terms:
2. Flexibility:
3. Set-Up Charges:
4. Monthly Costs: Although Contact offers advantages that are difficult to overlook, such as offering both the installation and the modem free of charge, it is also true that their rates are not the most competitive on the market. With the notable exception of its "Broadband Bundle Plan", prices for ADSL, VDSL, Faster Fiber, and Max Fiber plans are higher than the competition.
1. Connection Speed: In general terms:
- The ADSL Plan offers enough speed for small families, couples, and individuals with light internet usage, basically, checking email, reading news, and browsing the web.
- The VDSL Plan is more suitable for small and medium sized families that require additional bandwidth to enjoy light video streaming from services such as Netflix, Amazon Prime, Disney+ etc.
- The Fast Fibre Plan offers more than adequate speed for enjoying 4k video streaming, high-quality audio streaming, VoIP services, content creation, gaming, and more.
- The Faster Fibre Plan has twice the download speed of the Fast Fiber plan, which might be a deciding factor for professionals that require downloading large files as part of their daily routine
- The Max Fibre Plan is a top-tier plan, offering one of the fastest connections available in NZ. This plan will definitely meet the expectations of content creators, developers, gamers, and Kiwi families that require blazing fast download and upload speeds.
2. Flexibility:
- All Contact broadband plans are open-term. Since there are no exit fees, you can stay for as long as you like and switch to another broadband provider anytime.
- Contact does not offer "naked plans", all of their plans are subject to whether you already have a contract for electricity or gas (or both) at the address where you want the broadband service.
3. Set-Up Charges:
- One of the great advantages that Contact offers is that the charges for setting up the service are practically non-existent. Both the installation and the modem are completely free, the only thing you have to pay is $ 15 for shipping and handling of the modem.
4. Monthly Costs: Although Contact offers advantages that are difficult to overlook, such as offering both the installation and the modem free of charge, it is also true that their rates are not the most competitive on the market. With the notable exception of its "Broadband Bundle Plan", prices for ADSL, VDSL, Faster Fiber, and Max Fiber plans are higher than the competition.
Contact Broadband Frequently Asked Questions
To help you decide if Contact is right for your home, we've included several frequently asked questions to help you know more about the service.
Is Contact available at my address?
Most likely - you'll need to type in your address to see if you're covered. You can do that here under See Availability.
Does Contact offer a free modem?
Yes, Contact offers a free modem with every plan. If you prefer, you could also set up your own modem. For further information regarding using your own modem read this FAQ.
Does Contact offer additional perks?
No, unlike other broadband providers, Contact does not offer additional perks.
Does Contact offer an open term contract?
Yes, in fact, Contact does not offer fixed-term contracts, all its plans are open term with no exit fees.
Does Contact offer discounts for broadband plans?
Yes - Contact’s Fast Fibre Plan (aka Broadband Bundle Plan) offers a discounted price when you bundle it with power and natural gas services.
Who owns Contact?
The vast majority of Contact (68%) belongs to the general public while the remaining 32% is held by institutions.
Does Contact offer a home phone add-on with its broadband plans?
No – Contact does not provide phone lines, as it offers electricity and natural gas services instead.
