Orcon Broadband Review

We review Orcon broadband's five broadband plans and outline the pros and cons of each, benefits and how to get the best price.

Updated 18 July 2021
Summary: 
  • Orcon in a Nutshell: Orcon is the third-largest broadband provider in New Zealand with an approximate market share of 13%. Besides its leading position as a broadband provider, Orcon is also a top electricity and mobile operator in the country.
  • Coverage: Orcon provides broadband services to most of New Zealand, to check availability in your area you can enter your address on Orcon's broadband page.
  • Plans and Pricing: Orcon offers four plans:
  1. Fibre 100Mbps Plan (from $89.95/month)
  2. Fibre Up to 950Mbps Plan (from $99.95/month)
  3. Hyperfibre 20000Mbps Plan (from $149.95/month)
  4. Hyperfibre 4000Mbps Plan (from $184.95/month)
  5. Hyperfibre 8000Mbps Plan (from $274.95/month)

How to get the best price on Orcon broadband plan: 
  • New Customers: Plans with Orcon are cheapest when you sign up for 24-months and bundle your Broadband plan with other Orcon services.
  • Renewing: If you're happy with Orcon and would like to continue, the best approach is to compare the pricing when your contract comes up for renewal. If Orcon is offering a better deal than the renew rate, contact their support team and ask for them to apply it to your account.

Our review: 
In this guide, we detail the pros and cons of the five plans, compare the plans side-by-side, and outline how to choose the best Orcon broadband plan for you.
We cover:

Christopher Walsh, Founder of MoneyHub, shares his views on comparing broadband providers:

  • Broadband plans have never been cheaper or faster, thanks to a nationwide fibre rollout, more competition and better technology.
  • That being said, we believe what matters is reliability, speed, price and support.
  • Our best broadband providers guide and this review help you make an informed choice. Our research team is committed to keeping everything up to date so you can easily find the best deal. 
  • We don't publish complicated tables or tools for comparing broadband. Instead, we focus on making you aware of the best deals where the pricing is fixed for at least 12 months.
  • If you have something we need to know about, please contact our research team - we would love to hear from you.
  • Unlike other broadband comparison websites, we have no relationship with any broadband company, and we're proud that our guides are 100% independent.

Orcon Broadband Set Up and Installation Charges

Know this first: When comparing broadband providers, service setup charges are an essential part of the deal. Fortunately, in the case of Orcon, there are no major differences between its broadband plans since all have the same set-up costs. 
  1. Set up fee: Orcon does not charge any set-up fee for standard installations - that is, when you already have an existing ADSL, VDSL, or Fibre connection at home.
  2. Modem: When signing up with Orcon, you have the option to either bring your own modem (BYO) or use the one provided by Orcon for free. Keep in mind though that a shipping and handling fee of $14.95 will apply.
 
Important: 
There are no set up fees associated standard fibre installations. However, you may have to pay a non-standard installation fee of $199 if your household does not already have a fibre connection, and the technician needs to do all the necessary wiring. The same fee of $199 applies to new installations of other Hyperfibre connections.

Orcon Broadband Customer Service and Outage Support

  • Orcon's Technical Team Hours are 8 am - 10 pm, during weekdays, and 8 am to 8 pm on weekends.
  • Unlike other broadband providers, most support queries are taken by email instead of the phone. Nevertheless, Orcon does provide a free Technical Support phone 0800 13 14 15 if you are not able to use the email channel.
  • Alternatively, you can use the Live Chat feature of the Orcon website from 10 am to 4 pm Monday to Thursday.
  • Last but not least, you could also check Orcon’s knowledge base.

How Fast is a Orcon Broadband Connection?

The speed of your internet connection will be determined by the type of line available in your area. Depending on your location, Orcon is dedicated to Fibre and Hyperfibre connections. Below is a reference of what to expect from each line: 
  • Orcon’s Fibre 100 Speed: Up to 100Mbps download speed / 20Mbps upload speed
  • Orcon’s Fibre Pro Speed: Up to 950Mbps download speed / 500Mbps upload speed
  • Orcon’s Hyperfibre Speeds: Up to 8000Mbps download and upload speed

Comparing Orcon Plans - Fibre vs Hyperfibre

Orcon is focused on fibre, offering a Fibre 100 plan, a Fibre Pro plan and three Hyperfibre plans. We outline the offering of each, as well as the pros and cons. 

Orcon Fibre 100 Broadband Plan Review

Summary: The Fibre 100 Plan offers enough bandwidth and speed to meet the expectations of large Kiwi families requiring a fast and reliable connection to enjoy video streaming services on multiple screens simultaneously 
  • Pricing: $89.95/month (12-month contract naked broadband) – Fibre up to 100Mbps download speed / 20Mbps upload speed
  • Add-ons: You can rent Google Nest Wi-Fi Pro for free to ensure strong Wi-Fi access every where in your home (available on a minimum 12-month term). You can add a landline with local calls for $5/month (other call packs including voicemail, caller ID, mobile and international minutes are also available at additional cost). You can also get a static IP address for extra $10/month and a Family Filter service for $3/month.
  • Discount: When you sign up, you get free installation and free modem ($14.95 postage and handling fee applies). Moreover, if you bundle broadband with Orcon Power, you get 10% off on both bills when you pay on time. On top of that, if you also add an Orcon Mobile pay monthly plan, you get $5 off each month. You are allowed to add up to four mobile plans for a total discount of $20.
  • Learn more: For more details regarding the Fibre 100 plan, visit Orcon's Fibre page.
 
The Pros: 
  1. Unlimited data transfer
  2. Excellent value, even without any additional discount.
  3. Free Google Nest Wi-Fi Pro (only valid for new customers signing up for 12 months)
  4. You can bundle broadband with Orcon mobile and/or power for additional discounts
  5. Very fast, good for moderate/intensive internet usage
  6. Free modem (you only pay a $14.95 postage and handling fee)
  7. Free installation when you sign up for broadband with Orcon
 
The Cons: 
  1. No open-term plan are available; you have to choose between 12-month or 24-month fixed-term contracts
  2. The Google Nest Wifi promotion is only valid for customers signing up for a minimum of 12 months
  3. All plans come with a hefty $250 early termination fee

Orcon Fibre Pro Broadband Plan Review

Summary: Orcon’s Pro Fibre Plan is ideal for large families, content creators and online professionals in need of a super-fast broadband service either for work or fun.
  • Pricing: $99.95/month (12-month contract naked broadband) – Fibre up to 950Mbps download speed / 500Mbps upload speed
  • Add-ons: You can rent Google Nest Wi-Fi Pro for free to ensure strong Wi-Fi access every where in your home (available on a minimum 12-month term). You can also add a landline with local calls for $5/month (other call packs including voicemail, caller ID, mobile and international minutes are also available at additional cost). You can also get a static IP address for extra $10/month and a Family Filter service for $3/month. For a limited time, new customers can rent a Google Nest Wifi (3-pack) for only $5/month.
  • Discount: When you sign up, you get free installation and free modem ($14.95 postage and handling fee applies). Moreover, if you bundle broadband with Orcon Power, you get 10% off on both bills when you pay on time. On top of that, if you also add an Orcon Mobile pay monthly plan, you get $5 off each month. You are allowed to add up to four mobile plans for a total discount of $20.
  • Learn more: For more details regarding the Pro Fibre plan, visit Orcon's Fibre page.
 
The Pros: 
  1. Unlimited data transfer
  2. Great value for a hyper fibre connection
  3. Free Google Nest Wi-Fi Pro (only valid for new customers signing up for 12 months)
  4. You can bundle broadband with Orcon mobile and/or power for additional discounts.
  5. Ideal for intensive internet usage
  6. Free modem (you only pay a $14.95 postage and handling fee)
  7. Free installation when you sign up for broadband with Orcon
 
The Cons: 
  1. No open-term plan are available; you have to choose between 12-month or 24-month fixed-term contracts.
  2. The Google Nest Wifi promotion is only valid for new customers.
  3. All plans come with a hefty $250 early termination fee.

Orcon Hyperfibre Plans Review

Summary: The three plans give you the fastest internet connections currently available in New Zealand, ideal for content creators and professionals who work from home and need as much bandwidth as possible. 
  • Pricing: (12-month contract naked broadband):
  • Hyperfibre 22000Mbps Plan (from $149.95/month)
  • Hyperfibre 44000Mbps Plan (from $184.95/month)
  • Hyperfibre 88000Mbps Plan (from $274.95/month)
  • Add-ons: You can rent Google Nest Wi-Fi Pro for free to ensure strong Wi-Fi access every where in your home (available on a minimum 12-month term). You can add a landline with local calls for $5/month (other call packs including voicemail, caller ID, mobile and international minutes are also available at additional cost). You can also get a static IP address for extra $10/month and a Family Filter service for $3/month.
  • Discount: When you sign up, you get a free modem ($14.95 postage and handling fee applies). Moreover, if you bundle broadband with Orcon Power, you get 10% off on both bills when you pay on time. On top of that, if you also add an Orcon Mobile pay monthly plan, you get $5 off each month. You are allowed to add up to four mobile plans for a total discount of $20.
  • Learn more: For more details regarding the Fibre 4000 plan, visit Orcon's Hyperfibre page.
 
The Pros: 
  1. Unlimited data transfer
  2. Lighting fast upload and download speeds
  3. The best plan for intensive broadband usage
  4. Free Google Nest Wi-Fi Pro (only valid for new customers signing up for 12 months)
  5. You can bundle broadband with Orcon mobile and/or power for additional discounts
  6. Free modem (you only pay a $14.95 postage and handling fee)
 
The Cons: 
  1. No open term plans are available; you have to choose between 12-month or 24-month fixed-term contracts
  2. A $199 set up fee applies
  3. No additional perks included
  4. All plans come with a hefty $250 early termination fee

Which Orcon Broadband Plan is the Best?

  • Our view is that, for most homes, the Fibre 100 Broadband Plan offers the best value for your money. Moreover, if you combine it with power or mobile services from Orcon, you can get an even better value which is always welcome.
  • On the other hand, for professionals working from home, the value offered by the Fibre Pro plan difficult to ignore. For an extra $10/month you can enjoy a considerably faster connection, ideal for bandwidth-hungry applications. 

Choosing the Right Orcon Plan - Fibre 100 vs Fibre Pro vs Hyperfibre Plans

To determine which plan best suits your needs, consider the following specifications and features:
 
1. Connection Speed: In general terms:
  • The Fibre 100 Plan is more suitable for medium and large-sized families that require additional bandwidth to enjoy video streaming from services such as Netflix, Amazon Prime, or Disney+ etc.
  • The Fibre Pro Plan offers more than adequate speed for enjoying 4k video streaming in multiple screens, high-quality audio streaming, content creation, gaming, and more.
  • The Hyperfibre plans are a one-of-a-kind plan, offering the fastest connection available in New Zealand. This plan will definitely meet the expectations of content creators, developers, gamers, and Kiwi families requiring mind-blowing download and upload speeds.
.
2. Flexibility:
  • Evaluating the flexibility that Orcon offers, there is one positive and one negative factor. On the one hand, Orcon allows you to add a large number of additional services at reasonable prices, and even get discounts. But on the other hand, all plans require signing a 12 or 24-month contract, which can be a deal-breaker for many Kiwis, especially when you consider the $250 early termination fee.
 
3. Set-Up Charges:
  • One of the great advantages that Orcon offers is that the Fibre plans come with free modem rental and free installation, so the only thing you have to pay is $14.95 for shipping and handling of the modem. However, the Hyperfibre Plans come with a $199 set up fee.
 
4. Monthly Costs: One of the great advantages that Orcon offers are its rates. The Fibre 100 and Pro Fibre plans offer an excellent cost/benefit ratio. Furthermore, since these plans offer both the modem and the installation for free, they become an exciting alternative to consider.

Orcon Broadband Frequently Asked Questions

To help you decide if Orcon is right for your home, we've included several frequently asked questions to help you know more about the service.

Is Orcon available at my address?

Most likely - you'll need to type in your address to see if you're covered. You can do that here under See Availability.

​Does Orcon offer a free modem?

Yes, Orcon offers a free modem with every plan. If you prefer, you could also set up your own modem. For further information regarding using your own modem read Orcon Knowledge Base.

Does Orcon offer additional perks?

Yes, Orcon offers many perks with most of its plans. From a Google Nest Wi-fi Pro to discounts on other services, Orcon is one of the providers who add more value to its broadband plans.

Does Orcon offer an open term contract?

No, unfortunately, Orcon does not offer open term contracts.

Does Orcon offer discounts for broadband plans?

Yes - You can get 10% off when you bundle broadband and power services; additionally, you can also get $5 off for each mobile plan you add to your account (maximum 4 lines are allowed)

Who owns Orcon?

Orcon is owned by Vocus Group Limited, a telecommunications company based in Sydney, Australia.

Does Orcon offer a home phone add-on with its broadband plans?

Yes – Orcon does provide phone lines, as part of its portfolio of add-on services.
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