Voyager Broadband Review

We review Voyager broadband's three plans and outline the pros and cons of each, benefits and how to get the best price.

Updated 27 July 2021
Summary: 
  • Voyager in a Nutshell: Voyager is a leading telecommunication provider in New Zealand, that aside from offering home broadband and homeline services, also focuses on providing web hosting and other business-oriented services.
  • Coverage: Voyager broadband services are not available in all areas. To find out what type of service is available in your area, visit their website and enter your address.
  • Plans and Pricing: Voyager offers three plans:
  1. Unlimited ADSL/VDSL Broadband Plan ($79/month)
  2. Unlimited Fibre Broadband Plan ($79/month)
  3. Unlimited FibreMax Broadband Plan ($99/month)
 
How to get the best price on a Voyager broadband plan: 
  1. New Customers: Plans with Voyager are cheapest when you bring your own modem, sign up for 12-months and don’t plan to change providers for at least 12 months (therefore avoiding the early exit fee).
  2. Renewing: If you're happy with Voyager and would like to continue, the best approach is to compare the pricing when your contract comes up for renewal. If Voyager offers a better deal than the renewal rate, contact their support team and ask for them to apply it to your account.
 
Our review:
This guide details the three plans pros, and cons, compare the plans side-by-side and outline how to choose the best Voyager broadband plan for you. We cover:

Christopher Walsh, Founder of MoneyHub, shares his views on comparing broadband providers:

  • Broadband plans have never been cheaper or faster, thanks to a nationwide fibre rollout, more competition and better technology.
  • That being said, we believe what matters is reliability, speed, price and support.
  • Our best broadband providers guide and this review help you make an informed choice. Our research team is committed to keeping everything up to date so you can easily find the best deal. 
  • We don't publish complicated tables or tools for comparing broadband. Instead, we focus on making you aware of the best deals where the pricing is fixed for at least 12 months.
  • If you have something we need to know about, please contact our research team - we would love to hear from you.
  • Unlike other broadband comparison websites, we have no relationship with any broadband company, and we're proud that our guides are 100% independent.

Voyager Broadband Set Up and Installation Charges

Know this first: When comparing broadband providers, service setup charges are an essential part of the deal. In the case of Voyager, all plans share the same set-up fees. 
  1. Installation cost: for a limited time, standard installation is free of charge on all Voyager plans (usually worth $49). Simply put, if your household already has a phone line and/or ADSL connection, or the fibre access point is within 200 meters from your house, then you will not have to pay for installation.
  2. Modem cost: Voyager doesn’t include a modem in any plan, although you can BYO modem. However, you have the option to rent a modem from Voyager for $10/month. Also, you can purchase a Huawei VoIP capable router from Voyager for $225. Whether you rent or buy the modem, a one time $14.95 postage fee applies.
 
Important: 
  • Non-standard installation fees may apply if your household requires a new ADSL, VDSL, or Fibre connection.

Voyager Broadband Customer Service and Outage Support

  • Voyager's NZ-based phone helpdesk is available 7 days a week from 8 am - 10 pm via a free phone number (0 800 4 SPEED). Additionally, you have the option to submit a ticket to Voyager helpdesk or get in touch with the support team via their email: [email protected]

How fast is a Voyager broadband connection?

The speed of your internet connection will be determined by the type of line available in your area. Depending on your location, Voyager may have ADSL, VDSL, Standard Fibre or the FiberMax lines. Below is a reference of what to expect from each line: 
  • Voyager’s ADSL Speed: Up to 24Mbps download speed / 1Mbps upload speed
  • Voyager’s VDSL Speed: Up to 70Mbps download speed / 10Mbps upload speed
  • Voyager’s Fibre 100 Speed: Up to 100Mbps download speed / 20Mbps upload speed
  • Voyager’s FibreMax Speed: Up to 950Mbps download speed / 450Mbps upload speed

Comparing Voyager Plans - Unlimited ADSL/VDSL Broadband vs Unlimited Fibre Broadband vs FibreMax Broadband Plans

Voyager offers three fixed-line broadband plans, the Unlimited ADSL/VDSL Broadband Plans, the Unlimited Fibre Broadband Plan, and the Unlimited FibreMax Broadband Plan. During the signing up process, you also have the option to pick a homeline plan. We outline the offering of each, as well as the pros and cons.
 
Important: Unless stated otherwise, all prices are based on 12-month fixed-term naked broadband plans (with no home phone and no modem rental). 

Voyager Unlimited ADSL/VDSL Broadband Plan Review

Summary: Voyager’s ADSL/VDSL plans are a good starting point for individuals and small families with moderate bandwidth requirements, such as browsing the web and using SD video streaming services. 
  • Pricing: from $79/month – ADSL up to 24Mbps download speed / 1Mbps upload speed, VDSL up to 70Mbps download speed / 10Mbps upload speed
  • Add-ons: You can add a Smart Homeline plan during the signup process from $10/month. Additionally, you can rent a modem for $10/month (a one-time postage fee of $14.95 applies).
  • Discount: For a limited time, standard installation is free of charge ($49 value).
  • Learn more: Visit Voyager's website.
 
The Pros: 
  1. ADSL/VDSL broadband at a reasonable price point.
  2. Unlimited, no data transfer caps to worry about.
  3. Open term contract available for an extra $10/month.
  4. Homeline option is available.
  5. Good value when fibre broadband is not available in your area.
  6. Average speed, good for basic to moderate online tasks.
  7. Free standard installation.
 
The Cons: 
  1. ADSL and VDSL plans cost the same, so customers on an ADSL plan receive less benefit for the same price.
  2. Poor price-value ratio when compared to Voyager fibre plans.
  3. If you cancel the fixed-term contract, you will incur an early termination fee of $199. For more details, read Voyager Terms and Conditions.​

Voyager Unlimited Fibre Broadband Plans Review

Summary: Advertised by Voyager as their most popular plan, the standard Fibre Broadband plan is an excellent choice for professionals and large families with moderate to intensive bandwidth requirements, such as using full HD video streaming services. 
  • Pricing: from $79/month – standard Fibre up to 100Mbps download speed / 20Mbps upload speed.
  • Add-ons: You can add a Smart Homeline plan during the signup process from $10/month. Additionally, you can rent a modem for $10/month (a one-time postage fee of $14.95 applies).
  • Discount: For a limited time, standard installation is free of charge ($49 value).
  • Learn more: Visit Voyager's website.
 
The Pros: 
  1. Fibre broadband at a low price.
  2. Unlimited, no data transfer caps to worry about.
  3. Open term contract available for an extra $10/month.
  4. Homeline option is available.
  5. Offers the best value for most Kiwi families.
  6. Fast speed, good for moderate to intensive online tasks.
  7. Free standard installation.
 
The Cons: 
  1. Voyager does not supply a modem with this plan. You will have to rent one for an extra $10/month or use your own modem.
  2. If you cancel the fixed-term contract, you will incur an early termination fee of $199. For more details, read Voyager Terms and Conditions.

​Voyager Unlimited FibreMax Broadband Plan Review

Summary: If the highest possible speed and bandwidth is what you are looking for, then Voyager's Unlimited FibreMax Broadband plan may be for you. This plan is ideal for professionals who work from home and New Zealand families who want to enjoy multiple 4k screens simultaneously.
 
Summary: The FibreMax Broadband plan is a good alternative for professionals and large families in need of the highest bandwidth possible for 4k video streaming, web development, online trading, content creation, and more. 
  • Pricing: from $99/month – FibreMax up to 950Mbps download speed / 450Mbps upload speed.
  • Add-ons: You can add a Smart Homeline plan during the signup process from $10/month. Additionally, you can rent a modem for $10/month (a one-time postage fee of $14.95 applies).
  • Discount: For a limited time, standard installation is free of charge ($49 value).
  • Learn more: Visit Voyager's website.
 
The Pros: 
  1. FibreMax broadband at a reasonable price point.
  2. Unlimited, no data transfer caps to worry about.
  3. Open term contract available for an extra $10/month.
  4. Homeline option is available.
  5. Offers good value for professionals in need of above-average fibre broadband speed.
  6. Fast speed, excellent for intensive and bandwidth-hungry online tasks.
  7. Free standard installation.
 
The Cons: 
  1. Voyager does not supply a modem with this plan. You will have to rent one for an extra $10/month or bring your own modem (BYO).
  2. If you cancel the fixed-term contract, you will incur an early termination fee of $199. For more details, read Voyager Terms and Conditions.

Which Voyager Broadband Plan is the Best?

It is our view that the Unlimited Fibre Broadband Plan offers the best overall value. However, we also believe that the Unlimited FibreMax Broadband Plan, at an extra $20/month, is reasonably priced for professionals and large families that require superior speed and bandwidth.

Choosing the Right Voyager Plan - ADSL/VDSL Broadband vs Fibre Broadband vs FibreMax Broadband Plans

Voyager's broadband plans share many key benefits, such as free setup and the ability to opt for an open term contract. That is why when choosing the best plan, it all comes down to your bandwidth and speed requirements.
 
1. Connection Speed: In general terms:
  • Voyager’s ADSL/VDSL Broadband Plans Voyager ADSL (24/1 Mbps) and VDSL (70/10 Mbps) plans are good for couples and small families with simple needs such as web browsing, watching occasional YouTube videos, and light SD video streaming services.
  • Voyager’s Fibre Broadband Plans In our opinion, the 100/20 Mbps speed offered by the Fibre Broadband Plan is ideal for large families who need enough bandwidth to enjoy multiple Netflix, Amazon Prime, or Disney+ screens at once without a sweat. Moreover, this plan may meet the demanding requirements of many online professionals that rely on a fast and stable internet connection.
  • Voyager’s FibreMax Broadband Plan The 950/450 Mbps speed of this plan is designed for the most demanding use cases, such as streaming multiple screens at 4K, online trading, content creation, programming, and more. All in all, if you are looking for the highest bandwidth Voyager can offer, then this plan is a good alternative for you.
 
2. Flexibility:
  • One of the things we liked the most about Voyager is its great flexibility. During the signing up process, you have the option of choosing between fixed or open term contracts seamlessly. Moreover, regardless of the type of contract, Voyager offers all its customers free set up. This makes Voyager an interesting alternative for people who do not feel comfortable signing a 12, 24, or 36-month contract since you can opt for an open-term if that suits you best.
 
3. Set-Up Charges:
  • As mentioned above, another competitive advantage of Voyager is that it does not charge any standard installation fees. However, notice that you may have to pay non-standard setup fees if your house requires a special installation.
  • Voyager does not offer a free modem in any of their plans, so you will either have to rent one directly from them ($10/month plus $14.95 shipping and handling), buy one ($225 for a Huawei router), or bring your own. No doubt this is an additional cost you will have to consider when making your decision.
 
4. Monthly Costs:
  • Of the three plans offered by Voyager, we are inclined to choose the Fibre Broadband ($79/month) as the most cost-effective. This is assuming you are willing to contract the service for 12 months and bring your own modem.
  • A good alternative for creative professionals could be the FibreMax Plan ($99/month) since it offers 10x the standard Fibre plan’s bandwidth.
 
5. Additional perks: as for additional perks, Voyager currently does not offer any extra value, aside from the free set up fees.

Voyager Broadband Frequently Asked Questions

To help you decide if Voyager is right for your home, we've included several frequently asked questions to help you know more about the service.

Is Voyager available at my address?

There is a good chance that broadband service is available at your address as Voyager is one of the top service providers in New Zealand. To verify what type of plans are available in your area, you just have to enter your address on the Voyager page.

Does Voyager offer a free modem?

No, Voyager does not offer a free modem. However, you can rent one from them for just $10/month or purchase one for $225. Additionally, you can bring your own modem and set it up following this guide.

Does Voyager offer additional perks?

No, aside from the Smart Homeline service ($10/month), Voyager does not offer additional perks.

Does Voyager offer an open term contract?

Yes, Voyager does offer an open-term contract on all its ADSL, VDSL, and Fibre plans.

Does Voyager offer discounts for broadband plans?

No, Voyager does not offer discounts for broadband plans. However, Voyager does not charge any installation fee ($49 value).

Who owns Voyager?

Voyager is a local NZ telecom/ISP company owned by its founder Seeby Woodhouse.

Does Voyager offer a home phone add-on with its broadband plans?

Yes, Voyager does offer home phone lines with all its fixed-line broadband plans starting at $10/month.
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