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Voyager Broadband Review

We review Voyager broadband's three plans and outline the pros and cons of each, benefits and how to get the best price
Updated 1 October 2023
Summary: 
  • Voyager in a Nutshell: Voyager is a leading telecommunication provider in New Zealand, that aside from offering home broadband and homeline services, also focuses on providing web hosting and other business-oriented services.
  • Coverage: Voyager broadband services are not available in all areas. To find out what type of service is available in your area, visit their website and enter your address.

How to get the best price on a Voyager broadband plan: 
  1. New Customers: Plans with Voyager are cheapest when you bring your own modem
  2. Renewing: If you're happy with Voyager and would like to continue, the best approach is to compare all broadband plans when your contract comes up for renewal. If Voyager is more expensive than the best offers we listed, we suggest contacting the Voyager support team and ask for a credit or cheaper price to stay. 

Our review:
This guide details the three plans pros, and cons, compare the plans side-by-side and outline how to choose the best Voyager broadband plan for you. We cover:

Christopher Walsh, Founder of MoneyHub, shares his views on comparing broadband providers:

  • Broadband plans have never been cheaper or faster, thanks to a nationwide fibre rollout, more competition and better technology.
  • That being said, we believe what matters is reliability, speed, price and support.
  • Our best broadband providers guide and this review help you make an informed choice. Our research team is committed to keeping everything up to date so you can easily find the best deal. 
  • We don't publish complicated tables or tools for comparing broadband. Instead, we focus on making you aware of the best deals where the pricing is fixed for at least 12 months.
  • If you have something we need to know about, please contact our research team - we would love to hear from you.
  • Unlike other broadband comparison websites, we have no relationship with any broadband company, and we're proud that our guides are 100% independent.
Christopher Walsh
MoneyHub Founder

Voyager Plans, Setup Charges and Add-ons

Plan
Monthly Cost
Download Speed (Mbps)
Contract type
Unlimited ADSL/VDSL Broadband Plan
$95
ADSL: 24  / VDSL: 70
Open
Unlimited Fibre Broadband Plan [UFB]
$95
300
Open
Unlimited FibreMax Broadband Plan [MAX]
$109
 920
Open
Know this first: When comparing broadband providers, service setup charges are an essential part of the deal. In the case of Voyager, all plans share the same set-up fees. 
  1. Installation cost: for a limited time, standard installation is free of charge on all Voyager plans (usually worth $49). Simply put, if your household already has a phone line and/or ADSL connection, or the fibre access point is within 200 meters from your house, then you will not have to pay for installation.
  2. Modem cost: Voyager doesn’t include a modem in any plan, although you can Bring Your Own modem. However, you have the option to rent a modem from Voyager for $10/month. Also, you can purchase a router from Voyager for $150. Whether you rent or buy the modem, a one time $14.95 postage fee applies.
  3. Exit Fees: Voyager's plans are open term so there are no early exit fees to be concerned about
  4. For full details, read Voyager Terms and Conditions.​
  Important: 
  • Non-standard installation fees may apply if your household requires a new ADSL, VDSL, or Fibre connection.

Optional Add-Ons:
  • Voyager offers the option to add a phone line plan called Voyager Voice One, for $11.50 per month, which includes unlimited local and national calls to landlines. This website lists their calling rates.

Voyager Broadband Customer Service and Outage Support

  • Voyager's NZ-based phone helpdesk is available 7 days a week from 8 am - 10 pm via a free phone number (0800 4 SPEED). Additionally, you have the option to submit a ticket to Voyager helpdesk or get in touch with the support team via their email: support@voyager.nz

Comparing Voyager Plans - Unlimited ADSL/VDSL Broadband vs Unlimited Fibre Broadband vs FibreMax Broadband Plans

Voyager offers three fixed-line broadband plans, the Unlimited ADSL/VDSL Broadband Plans, the Unlimited Fibre Broadband Plan, and the Unlimited FibreMax Broadband Plan. During the signing up process, you also have the option to pick a homeline plan. We outline the offering of each, as well as the pros and cons.
 
Important: Unless stated otherwise, all prices are based on 12-month fixed-term naked broadband plans (with no home phone and no modem rental). 

Voyager Unlimited ADSL/VDSL Broadband Plan Review

Summary: Voyager’s ADSL/VDSL plans are a good starting point for individuals and small families with moderate bandwidth requirements, such as browsing the web and using SD video streaming services. 
 
The Pros: 
  1. ADSL/VDSL broadband at a reasonable price point.
  2. Unlimited, no data transfer caps to worry about.
  3. Good value when fibre broadband is not available in your area.
  4. Average speed, good for basic to moderate online tasks.
  5. Free standard installation.
 
The Cons: 
  1. ADSL and VDSL plans cost the same, so customers on an ADSL plan receive less benefit for the same price.
  2. Poor price-value ratio when compared to Voyager fibre plans.

Voyager Unlimited Fibre Broadband Plans Review

Summary: Advertised by Voyager as their most popular plan, the standard Fibre Broadband plan is an excellent choice for professionals and large families with moderate to intensive bandwidth requirements, such as using full HD video streaming services. 
 
The Pros: 
  1. Fibre broadband at a low price.
  2. Unlimited, no data transfer caps to worry about.
  3. Fast speed, good for moderate to intensive online tasks.
  4. Free standard installation.
 
The Cons: 
  1. Voyager does not supply a modem with this plan.

​Voyager Unlimited FibreMax Broadband Plan Review

Summary: If the highest possible speed and bandwidth is what you are looking for, then Voyager's Unlimited FibreMax Broadband plan may be for you. This plan is ideal for professionals who work from home and New Zealand families who want to enjoy multiple 4k screens simultaneously.
 
Summary: The FibreMax Broadband plan is a good alternative for professionals and large families in need of the highest bandwidth possible for 4k video streaming, web development, online trading, content creation, and more. 
 
The Pros: 
  1. FibreMax broadband at a reasonable price point.
  2. Unlimited, no data transfer caps to worry about.
  3. Offers good value for professionals in need of above-average fibre broadband speed.
  4. Fast speed, excellent for intensive and bandwidth-hungry online tasks.
  5. Free standard installation.
 
The Cons: 
  1. Voyager does not supply a modem with this plan. You will have to rent one or bring your own modem (BYO).

Which Voyager Broadband Plan is the Best?

It is our view that the Unlimited Fibre Broadband Plan offers the best overall value given the speed, unlimited data and pricing. However, we also believe that the Unlimited FibreMax Broadband Plan, is reasonably priced for professionals and large families that require superior speed and bandwidth.

Choosing the Right Voyager Plan - ADSL/VDSL Broadband vs Fibre Broadband vs FibreMax Broadband Plans

Voyager's broadband plans share many key benefits, such as free setup and an open term contract. That is why when choosing the best plan, it all comes down to your bandwidth and speed requirements.
 
1. Connection Speed and Monthly Pricing:
  • If, like most people, you're looking for a specific speed, data limit or have a fixed budget, we suggest reviewing our broadband comparison. This trusted list outlines our top providers and is grouped by unlimited fibre, open plans, capped broadband, 4G/5G and gamer-focused plans. We shortlist the best plans that deliver fast speeds, low (or zero) setup costs, great support, flexible terms and competitive monthly costs.

2. Flexibility:
  • One of the things we liked the most about Voyager is their great flexibility, their plans are open term, there are no fixed term contracts.
  • Voyager offers all its customers free set up.
 
3. Set-Up Charges:
  • As mentioned above, another competitive advantage of Voyager is that it does not charge any standard installation fees. However, notice that you may have to pay non-standard setup fees if your house requires a special installation.
  • Voyager does not offer a free modem in any of their plans, so you will either have to rent one directly from them, buy one, or bring your own. No doubt this is an additional cost you will have to consider when making your decision.
 
4. Monthly Costs:
  • Of the three plans offered by Voyager, we are inclined to choose the Fibre Broadband as the most cost-effective. This is assuming you are willing to bring your own modem. If you want more speed, a good alternative is the FibreMax Plan.
  • We suggest reviewing our broadband comparison to see how Voyager plans compare with our trusted shortlist of best providers.

5. Additional perks:
  • Voyager currently does not offer any extra value, aside from the free set up fees.

Voyager Broadband Frequently Asked Questions

To help you decide if Voyager is right for your home, we've included several frequently asked questions to give you more information about the service.

Is Voyager available at my address?

There is a good chance that broadband service is available at your address, as Voyager is one of the top service providers in New Zealand. To verify what type of plans are available in your area, you just have to enter your address on the Voyager page.

Does Voyager offer a free modem?

No, Voyager does not offer a free modem. However, you can rent or purchase one from them. Additionally, you can bring your own modem and set it up following this guide.

Does Voyager offer additional perks?

No, aside from the option to add the Voyager Voice One phone line,Voyager does not offer additional perks.

Does Voyager offer an open term contract?

Yes, Voyager does offer an open-term contract on all its ADSL, VDSL, and Fibre plans.

Does Voyager offer discounts for broadband plans?

No, Voyager does not offer discounts for broadband plans. However, Voyager does not charge any installation fee.

Who owns Voyager?

Voyager is a local NZ telecom/ISP company, owned by its founder Seeby Woodhouse.

Does Voyager offer a home phone add-on with its broadband plans?

Yes, Voyager offers the option to add Voyager Voice One, with all its fixed-line broadband plans.
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