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One NZ Broadband Review

We review One NZ's broadband plans and outline the pros and cons of each, benefits and how to get the best price.
Updated 1 October 2023
Summary: 
  • One NZ in a Nutshell: One NZ (previously Vodafone) is the second-largest broadband and mobile provider in New Zealand, with a market share of approximately 24% and 37%, respectively. This places One NZ in an interesting position, in which it constantly seeks to improve its service offerings to close the gap with current market leader, Spark.
  • Coverage: One NZ broadband services are not available in all areas. To find out what type of service is available in your area, visit their website and enter your address.

How to get the best price on a One NZ broadband plan: 
  1. New Customers: Plans with One NZ are cheapest when you bring your own modem, sign up on an open term contract and bundle broadband with a One NZ mobile pay-monthly plan.
  2. Renewing: If you're happy with One NZ and would like to continue, the best approach is to compare all broadband plans when your contract comes up for renewal. If One NZ is more expensive than the best offers listed, we suggest contacting their support team and ask for a credit or cheaper price to stay with their services.
 
Our review: 
This guide details the pros and cons, compare the plans side-by-side and outline how to choose the right broadband plan for you. We cover:

Christopher Walsh, Founder of MoneyHub, shares his views on comparing broadband providers:

  • Broadband plans have never been cheaper or faster, thanks to a nationwide fibre rollout, more competition and better technology.
  • That being said, we believe what matters is reliability, speed, price and support.
  • Our best broadband providers guide and this review help you make an informed choice. Our research team is committed to keeping everything up to date so you can easily find the best deal. 
  • We don't publish complicated tables or tools for comparing broadband. Instead, we focus on making you aware of the best deals where the pricing is fixed for at least 12 months.
  • If you have something we need to know about, please contact our research team - we would love to hear from you.
  • Unlike other broadband comparison websites, we have no relationship with any broadband company, and we're proud that our guides are 100% independent.
Christopher Walsh
MoneyHub Founder

One NZ Broadband Plans, Setup Charges and Add-ons

Plan
Monthly price
Download Speed (Mbps)
Open or fixed term
300 GB 4G Wireless broadband
$55
30
Fixed
Unlimited 4G Wireless broadband
$65
30
Fixed
Unlimited 5G Wireless broadband
$79
5G
Fixed
Fibre Starter [Fibre]
$60
50
Open / Fixed
Fibre [UFB]
$91
321
Open / Fixed
Fibre Max [MAX]
$105
918
Open / Fixed
HFC Unlimited Broadband
$68
813
Fixed
VDSL Unlimited Broadband
$92
41
Open / Fixed
ADSL Unlimited Broadband
$92
9
Open / Fixed
Know this first: When comparing broadband providers, service setup charges are an essential part of the deal. 
  1. Set-up fee: One NZ does not charge any set-up fee for standard installations. if your household already has a phone line and/or ADSL connection, or the fibre access point is within 200 meters from your house, then you will not have to pay for installation.
  2. Modem: When signing up with One NZ, you have the option to either bring your own modem (BYO) and configure it to One NZ’s settings or use the one provided by the company, which you can rent for $4 per month or buy outright for $149 (in both cases, a shipping and handling fee of $14.95 applies). The BYO modem option is not available for 4G and 5G broadband plans.
  3. Discounts:
    - If you have an eligible Pay Monthly mobile contract with One, you can receive a $10 discount on your broadband bill.
    - Certain plans offer an additional discount of “$10 Per Month For life of Plan”, this offer can be withdrawn at any time.
    - Some plans include a “SuperWifi offer”, which gives you a very powerful modem that ensures wall to wall coverage or a $100 credit
  4. Add-ons
    A Home phone connection can be included for $10 per month
  5. Exit Fees: Exit fees apply if you terminate your 12 or 24-month plan early. Fees are as follows:
  • 12-month term: $199 early termination fee applies, reduced by $50 every three months. (Examples: the cost of terminating with 9 months left on the contract is $149, with 6 months left is $99, and with 3 months is $49)
  • 24-month term: $299 early termination fee applies, reduced by $40 every three months. (Examples: the cost of terminating with 21 months left on the contract is $259, with 18 months left is $219, with 15 months is $179, with 12 months is $139, with 9 months is $99, with 6 months is $59 and with 3 months is $19).
  • For more details, read One NZ’s Terms and Conditions.​ 

One NZ Broadband Customer Service and Outage Support

  • One NZ's Customer Support hours related to billing or switching plans are from Monday to Friday, 7 am - 8 pm, and Weekends and Holidays from 8 am - 6 pm. Outage support is 24/7 via phone, live chat, and TOBi digital assistant. Alternatively, you can browse ‘Help with Broadband’ FAQs.

How fast is a One NZ broadband connection?

You can find the latest table of speeds on the One NZ website here.

Comparing One NZ Plans - Unlimited ADSL/VDSL Broadband vs Unlimited Fibre Broadband vs Wireless Broadband Plans

One NZ offers various fixed-line broadband plans, the Unlimited ADSL/VDSL Broadband Plan, the Unlimited Fibre Broadband Plan, and the Unlimited FibreMax Broadband Plan. Additionally, One NZ offers a Wireless Broadband Plan. Also, during the signing up process, you have the option to choose a mobile plan. We outline the offering of each, as well as the pros and cons.

What plan is right for me?
It depends on what you need. To help you decide, we suggest reading our broadband comparison guide to determine what kind of broadband plan you're looking for (fixed term vs open term, standard fibre speed vs high speed) etc. We've shortlisted a number of providers and plans for each category. One NZ ranks well in some (4G/5G etc) but not in others. We suggest cross-checking our results with the current One NZ plans here.

Choosing the Right One NZ Plan - Standard Broadband vs Fibre Broadband vs HFC Broadband vs Wireless Plans

One NZ offers a huge range of plans ranging from ADSL to cutting edge 5G Wireless. Most plans share the same add-ons, discounts, and extra benefits, so when choosing the right One NZ plan, it all comes down to your speed and bandwidth needs.
 
1. Connection Speed: In general terms:
  • Standard Broadband Plans: One NZ ADSL and VDSL plans are designed for families and individuals with modest internet requirements. This is why the speeds offered by these plans are more than enough for light activities such as reading the news and browsing the web.
  • Fibre Broadband Plans: Fiber plans definitely provide a noticeable improvement over ADSL/VDSL plans. These plans can easily handle multiple Netflix, Amazon Prime, or Disney+ screens at once without a sweat. Moreover, their incredible bandwidth and high reliability make them an ideal choice for professionals working from home and content creators using applications that require fast connections.
  • Fibre Max and HFC Broadband Plans: Hybrid Fibre Coaxial (FibreMax) plans are a quantum leap over traditional fibre connections. These plans provide 10x the speed and bandwidth of standard fibre broadband, making them attractive to large families and professionals who need ultra-fast connections. Please note HFC Plans are available in very few locations of New Zealand.
  • Wireless Broadband Plans: One NZ has invested a great deal of money in expanding its 5G network in New Zealand and for good reason. For a fraction of the cost required to deploy HFC fibre lines, 5G technology offers almost the same performance. Its incredible speed and its low monthly cost makes it a very attractive alternative for all types of users, from couples to large families who want to use several 4k screens simultaneously. Note, however, that this technology is only available in some areas.
 
2. Flexibility:
  • One NZ is one of the broadband providers that offer the most flexibility in their plans. Except for Wireless and HFC plans, you have the option of choosing between fixed or open term contracts without having to pay more for it. One NZ's open term plans are slightly cheaper than their fixed-term plans, because the latter include a fee for modem rental, and also come with a hefty early exit fee if you terminate the contract before the term.  Open plans are a good option if you can provide your own modem.
 
3. Set-Up Charges:
  • From an installation cost perspective, One NZ also demonstrates its leadership by providing the option to rent a premium modem for as little as $4/month, along with zero set-up charges for customers with pre-existing ADSL, VDSL, and fibre connections.
 
4. Monthly Costs:
  • In our opinion, all One NZ wireless and fibre plans are competitively priced. However, when making up your mind, consider that you get the best value by choosing UltraFast HFC Broadband or Wireless 5G plans.

5. Additional perks:
  • As for additional perks, One NZ currently has a great variety of them. For starters, the SuperWifi guarantees wall-to-wall Wifi coverage or account credit. In addition, the One NZ Rewards portal gives you access to discounts and exclusive offers.

One NZ Broadband Frequently Asked Questions

To help you decide if One NZ is right for your home, we've included several frequently asked questions to help you know more about the service.

Is One NZ available at my address?

There is a good chance that broadband service is available at your address as One NZ is one of the top service providers in New Zealand. To verify what type of plans is available in your area, you just have to enter your address on the One NZ page.

Does One NZ offer a free modem?

Yes, One NZ offers a free modem for anyone with a 12-month term plan on Fibre, HFC, VDSL or ADSL. Alternatively, you can bring your own modem (BYO) as far as it’s compatible with One NZ's plans. To set up your own modem, you can follow the Set up your own modem guide on the help page.

Does One NZ offer additional perks?

Yes, it does. You have the One NZ Rewards programme and SuperWifi, which provides wall to wall coverage and its gear is valued at hundreds of dollars.

Does One NZ offer an open term contract?

Yes, One NZ offers open-term contracts on all its ADSL, VDSL, and Fibre plans.

Does One NZ offer discounts for broadband plans?

Yes, when you bundle broadband with One NZ Mobile, you will receive a discount on your broadband plan bill. Moreover, you can get an additional money off each month throughout the plan’s life for most new plans.

Does One NZ offer a home phone add-on with its broadband plans?

Yes, One NZ does offer home phone add-ons with all its fixed-line broadband plans.
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